Manager – Patient Advocacy Center Manager

• Familiarize with the process of our services, operations, and procedures
• Advertise at new and current locations to allow individuals to call and book appointments.

• Coordinate care and implement sales marketing
• Advertise EPIC services using phone calls, chat functions, email blasts, newsletters, and social media.
• Receive phone calls from new patient/guest and book appointments
• Sell new patients on EPIC services and maintain relationship to get them in and maintain them as continuous
• Convert new patient, using sales strategy, into long-term patient.
• Convert outbound calls to appointments and then turn the first appointment into a kept appointment.
• Hand-off to care coordinators after 1. creating new patient relationship and 2. converting that relationship into a long-term patient for all their medical needs
• Record how many calls you are receiving from potentially new customers and how many calls are being kept as long-term EPIC patients
• Convert guest call (received or dialed) from new patient, to appointment scheduled, to appointment kept; calculate this conversion ratio
• Assess back office customer satisfaction and engagement; ensure patient satisfaction is five-diamond
• Call guests on lists we buy from a third party company to bolster our patient clientele
• Update customers with new literature and methods in the medical field
• Evolve daily operations rapidly

Job Type: Full-time

Experience:

• Patient Care Coordinating: 4 years (Preferred)
• Patient Outtake: 4 years (Preferred)
• Sales and Marketing: 3 years (Preferred)

Education:

• Bachelor’s (Preferred)

Work Location:

• Multiple locations

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Flexible schedule

Pay Frequency:

• Bi weekly or Twice monthly

Schedule:

• Monday to Friday
• 8 hour shift
• 10 hour shift