Loan Operations Manager

Summary

Manages and directs the daily activities of the loan operations department. Responsible for all lending functions, which may include sales, funding, processing, closing, post closing and servicing. Responsible for the productivity and budgetary performance of the department. Ensures efficient delivery of products and services to bank personnel and customers. Develops and implements policies and procedures. Performs a variety of complicated tasks. Leads and directs the work of others. Reports to a senior management.

Essential Duties and Responsibilities

1. Supervise loan document preparation to ensure all loans are being processed in a timely and proper manner. Verify that all loans are processed in accordance with established regulations, bank policies, and secondary market processing guidelines. Adheres to all State and Federal Banking Regulations.

2. Supervise, develop and maintain work flows for all stages of the loan process including document preparation, processing, underwriting, closing, file documentation, collateral management and post closing functions.

3. Supervise all aspects of servicing. This supervision includes posting of payments, the payment of hazard, mortgage, and flood insurance and payment of taxes for all escrow accounts, the tracking system for insurance and taxes and monthly escrow analysis.

4. Supervise underwriting for portfolio loans to ensure accuracy in numbers. Includes reviewing credit worthiness of applicants, compiling supporting documentation and disclosing all information of the loan request to decision makers.

5. Work closely with loan production officers and/or branch management to promote communication, and to ensure quality service delivery throughout the bank, as well as with external customers.

6. Direct loan input (system boarding) and verification procedures for all loans.

7. Maintain and demonstrate proficiency with loan software applications (ComplianceOne Lending, Mortgage, Jack Henry 20/20 etc.).

8. Participate and/or chair periodic loan operations meetings to discuss improvements and resolve issues.

9. Ensure optimum staff levels for each stage and proper segregation of duties.

10. Oversee loan file structure and documentation processing procedures.

11. Assist with responses to loan reviews and supervise maintenance of the tracking required by the loan reviews.

12. Assist in the preparation responses for examiners, external or internal auditors and make corrections as necessary.

13. Serve as a contact person for officers for daily updates, procedure changes, projects, and any administrative assistance needed. Liaison between the branches and loan operations with updates and procedural changes.

14. Stay current on compliance regulations by attending seminars and reading available information.

15. Train personnel to ensure bank policies and procedures are being followed. Ensure instructions, procedural manuals, and samples are provided to loan officers in the case of changes with documentation.

16. Receive and research new regulations, policies and procedures and implement them.

17. Participate in various committees as appointed, e.g. Compliance Committee, Bankers Title board member.

18. Perform other related work as required.

Supervisory Responsibilities

Directly supervises loan department staff. Assists with the overall direction, coordination, and evaluation of this department. Assists with carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Assists with interviewing, hiring (as directed by the CFO and HR), and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Job Type: Full-time

Experience:

• Management: 3 years (Preferred)
• Lending: 3 years (Preferred)

Location:

• Carson, VA (Required)