The Inside Account Manager is responsible for growing accounts and providing meaningful information about current and new accounts in support of Rockland Manufacturing’s mission, “to create profits for teammates and customers.” This role also manages leads, conducts transactional business, and utilizes/supports CRM.
Essential Job Results:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Manage and Grow Strategic Accounts by:
- Applying the Sales Process
- Building Relationships
- Leveraging Rockland’s Value Proposition to Build Programs that Solve Customer’s Issues
- Creating Solutions to Retain Business
Manage Leads and Transactional Business by:
- Following up and Prioritizing Best Opportunities
- Eliciting Meaningful Intelligence to Leverage Deals
- Generating New/Other Opportunities
Develop New Markets and Customer Base by:
- Conducting Market Research and Analysis
- Creating Product and Program Promotions
- Cold-Calling Customers to Achieve Results
Provide Meaningful Information to Headquarters by:
- Providing Accurate and Meaningful Information via 911 Line
- Submitting Sales Opportunity Evaluation Forms as Indicated
- Maintaining Special Agreements per Account as Needed
Engage in Ongoing Personal and Professional Development by:
- Maintaining a 90% or Better Testing Average
- Participating in Company Training Events
- Personal Development (Books, OJT, Conferences, etc.)
Complete Administrative Requirements by:
- Managing CRM Activities
- Keeping Contact Lists Up to Date
- Managing Quote Follow Ups and Associated Report
Work Environment: This role functions in a professional office environment. This role routinely uses standard office equipment, such as computers, photocopiers, etc. Occasionally, the position will require travel to off-site dealer locations/end user job sites, etc.
Position Type: This is a full time, exempt position. Primary work hours are Monday through Friday from 8 a.m. to 5 p.m., however, evening and weekend work may be required.
Travel: This position requires occasional travel.
Requirements:
Competencies:
- Exceptional Communication Skills, particularly a strong ability to connect with a variety of individuals over the phone
- Resilience/Tenacity
- Microsoft Office proficiency
- Positive Attitude with Strong Drive to Win
- Personal Effectiveness/Organization/Credibility
Required Experience:
- Degree in Sales/Marketing or equivalent experience in an outbound sales or similar role
Preferred Experience:
- Construction industry experience preferred but not required
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