HCS Manager

JOB DESCRIPTION

Summary: Directs agency or major function of public or voluntary organization providing services in social welfare field to individuals, groups, or community by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following including other duties as assigned:

 Manages HCS participants (various levels of need).
 Manages activities of staff to ensure assignments and deadlines are met.
 Meets weekly with the Director of Operations.
 Meets weekly with the HCS staff (Departmental Meetings)
 Oversees HCS program and provides Client Coordination in compliance with the definition in the

HCS Service Definitions and Billing Guidelines for individuals receiving HCS funding.
Assists in implementing teaching and training philosophy emphasizing improved, independent functioning for each individual.
Ensures each individual’s humanity and dignity is respected.
Ensures the rights of the individual or the individual’s rights as exercised by the LAR on behalf of the individual are protected according to program regulations.
Ensures that individuals, the individual’s LAR and family members, with the consent of the individual or the individual’s LAR, participates in making choices about where the individual will live, attend school, work and take part in leisure activities.
Coordinates the development and implementation of the individual’s PDP and justifications of service.
rovides oversight of all participant’s IPC, monthly reviews of all utilization reports and ensures all increases necessary for client care are coordinated in conjunction with the client’s IPC needs.
Integrates various aspects of services delivered under the HCS Program and other sources.

Records each individual’s progress or lack of progress.

Performs an audit on random charts monthly and assures corrections are made.
Performs billing of all HCS services and reports IPC, funding and all Care System/Billing errors to the COO and CFO.
Oversee and attend HCS Program Corrective action plan (CAP), HCS Provider Fairs, client enrollment, and County contracts.

Works with all Service Coordinators from the local mental retardation authority to provide continuity of care and ensure that client’s receive services that reflect their PDP and individual choices.

Prepares and participates in HCS Annual Audits.
Ensures HIPPA standards are followed at all times and client confidentiality is kept. Follows Texas Department of Family Protective Services and Adult Protective Services guidelines and regulations regarding Abuse, Neglect and Exploitation.

Works with all Service Coordinators from the local mental retardation authority to provide continuity of care and ensures clients receive services that reflect their PDP and individual choice.

Ensures that all family grievances are reported to the Director of Operations.
Tracks changes in HCS rules and regulations and notifies Program Manager, Client Coordinators,

Nursing Department, CEO and COO of changes.

Writes contracts with OT, PT, Speech, Dietitians and any other outside service providers.
Schedules and Facilitates Quarterly Advisory Committee Meeting.
Schedules and Facilitates Yearly Foster Care Provider Meeting.
Attends all Mandatory HCS Meetings.
Manages Provider Fair information videos and brochures.
Other duties as assigned

Competency:
To perform the job successfully, an individual should demonstrate the following competencies:

Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Cost Consciousness – Works within approved budget; Develops and implements cost saving measures;

Conserves organizational resources.

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance;

Meets commitments.

Interpersonal – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Team Work – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed; Recognizes accomplishments of other team members.

Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.

Ethics – Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities;

Supports affirmative action and respects diversity.

Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities;

Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions;

Follows through on commitments.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality;

Applies feedback to improve performance; Monitors own work to ensure quality.

Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Bachelor’s Degree preferred. Minimum of four years’ experience with coordinating, implementing, monitoring, and assessing HCS/TxHmL services and at minimum 3 years of supervisory experience. .

Language Ability:
Ability to read and interpret common business journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.

Math Ability:
Ability to apply mathematical concepts/operations to such tasks as frequency distribution, determination of test reliability and validity analysis. Calculate figures and amounts such as discounts, interest, commissions and percentages. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:
Proficient in Microsoft office applications.

Supervisory Responsibilities:
Manages and supervises employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 50 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Job Type: Full-time

Salary: $15.00 to $20.00 /hour

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

This Job Is Ideal for Someone Who Is:

• Dependable — more reliable than spontaneous
• People-oriented — enjoys interacting with people and working on group projects
• Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
• Detail-oriented — would rather focus on the details of work than the bigger picture
• Achievement-oriented — enjoys taking on challenges, even if they might fail
• Innovative — prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance — thrives in a high-pressure environment

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Innovative — innovative and risk-taking
• Stable — traditional, stable, strong processes
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply
• A job for which people with disabilities are encouraged to apply