Job Type: Full Time 40+ hrs/ week, some evening and weekend availability required. Full health and benefits eligible.
Serenbe Playhouse, a programming division of the Serenbe Institute for Art, Culture, & the Environment, is seeking a Guest Experience Director to oversee the Front of House and Box Office operations.
The position requires strong time management, administrative and multi-tasking skills with sales skills a significant plus. The Guest Experience Director oversees all part-time box office, front of house, and concessions personnel while dual-reporting to the Marketing Director and Managing Director. The ideal candidate will have outstanding interpersonal skills, the ability to multi-task and work independently, and have a passion for the arts.
The position is available with a start date as early as January 5, 2020 and is full time, on-going.
About Serenbe Playhouse:
Serenbe Playhouse is a professional theatre company committed to producing bold new works and reinvented classics that connect art, nature and community. Founded in 2009, the Playhouse was named “one of the most innovative companies for live events” by the Fast Company.
Serenbe Playhouse believes that theatre as an art form has the unique power to illuminate the human experience. In pursuit of that vision, we produce artistically rich site-specific performances and programming that reduces the barriers between artists and audiences by immersing patrons in an environment that amplifies the beauty of nature, and provides opportunities for engagement, conversation, and collaboration.
Duties & Responsibilities
- Run and manage regular box office tasks including sales, reporting, and event creation
- Create and execute the “Front of House Experience” creating an immersive setting that extends the world of the play into the audience
- Act as Front of House Manager or Staff on Duty at least 3 nights a week at performances
- Oversee concession and merchandise sales including ordering, stocking, creation of new items, and meeting applicable sales goals
- Establish and execute guest service and safety protocols and systems
- Actively pursue Group Sales opportunities (commission incentive applicable)
- Attend staff meetings, sales meetings, concept meetings, production meetings – generally be the voice for Front of House Experience
- Hire, train, and manage a team of volunteers/interns/part time help in both box office and front of house
Ideal Skills
- Experience with complex computer software; ticket software experience preferred
- At least 3 years in Guest Services with at least 1 in leadership
- Ability to create reports in databases and Microsoft Excel
- Strong guest recovery skills
- Ability to create and implement sales initiatives to meet defined goals
- Flexibility and the ability to prioritize and work independently
- Must be available for night, weekend, and holiday work
- Valid GA driver’s license (for driving and for pouring permit)
- Background check is performed as this role interacts with cash
Physical Demands and Work Environment
- Handle high stress environments, crowds and loud noises (both sustained and intermittent)
- Work outdoors and in various terrains and weather conditions including extreme heat and humidity, rain, and cold climates
- Must be able to lift upward of 50lbs and be attentive for extended periods of time.
- Must be able to provide exceptional guest service in conditions that are not ideal.
Salary competitive; Includes benefit package. E-mail cover letter and resume to mickey@serenbeplayhouse.com with subject line “Guest Experience Director Search”. NO CALLS PLEASE.
The Serenbe Institute is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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