General Manager – Satallite Operations

Do you want to make a difference in the lives of others every day? Home Instead Senior CareÂŽ is the world’s trusted source of non-medical companionship and home care services for seniors. Our services include companionship, meal preparation, light housekeeping, medication reminders, laundry, errands, escorting to appointments and personal care.

Overview:

• This is a salaried position that is exempt from FLSA overtime rules.
• This position requires the performance of office and field work directly related to the general business operations of HD Industries, LLC d.b.a. Home Instead Senior CareÂŽ.
• This position requires the exercise of discretion and independent judgment in regards to all operational areas of the business.

Objectives:

• Manage a team of quality staff who fit well within our service culture.
• Have knowledge of all aspects of the business. Know the clients, CAREGivers, RPN’s, etc.
• Uncover opportunities to protect the business by improving safety and employment practices.
• Detect and resolve problems early that could lead to poor client service, low employee morale or could damage the company’s reputation in any way.
• Keep costs of running the business within budget for the year. Help to manage vendor relationships and control the costs incurred by the business.
• Responsible for daily business operations and compliance.

Reporting Relationship:

• Report to Owner(s) on a daily basis. Use the Owner(s) as a first point of contact for all questions pertaining to primary responsibilities.

Primary Responsibilities:

• Reflect the values of HD Industries, LLC d.b.a. Home Instead Senior CareÂŽ.
• Serve as Agency Administrator and as the primary point of contact for state licensure.
• Drive growth in service culture and team support.
• Manage and be available to all Satallite staff on a daily basis, including support, positive feedback and discipline.
• Organize and conduct quarterly and annual reviews for all members of the office staff and HISC/State Licensure compliance items.
• Achieve the annual operational plan’s revenues, gross profit and profitability objectives.
• Develop and maintain positive and professional relationships with referral sources in the community.
• Supervise and coordinate activities of departments such as staff coordinators, recruiting and retention of CAREGivers, client services and networking to affect operational efficiency and economy.
• Confers with departments and reviews activities and operations to determine needed changes in programs or operations by conducting reports and staff meetings weekly or as needed.
• Preparation of directives, outline policy, program or operational changes to be implemented.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Participates and contributes to the development of educational programs offered to clients, prospects, co-workers and CAREGivers.
• Manages risk in high acuity client care cases. Works with QA, CSM and RN to support best practices.
• Maintaining weekly/monthly metric tracking.
• Delegates work as needed to manage staff workloads and maintain efficient processes.
• Essential job functions require standing, walking, driving, bending, twisting, kneeling, reaching, pushing, pulling, carrying and lifting up to 25 pounds.
• Gain mastery of all technology and programs in the business. Train office staff on technical skills.