EGM Assistant Shift Manager

JOB SUMMARY:

It is the responsibility of the Assistant Shift Manager to oversee all slot operations on the casino floor during assigned shift. All functions will be performed within the guidelines of the Downstream Casino Resort policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

· Responsible for observing and analyzing the integrity of play and tracking guests and employee activity. Assume responsibility and accountability for the overall function and performance of assigned shift.

·

· t.

· Assists in the formulation, development and implementation of goals and objectives for the department.

· Train all new employees to the assigned shift to ensure that these employees receive the proper knowledge to perform their duties at an acceptable level.

· Implement departmental and company procedures including all policies and procedures regarding the security of monies, parts, equipment and required documentation.

· Ensures proper staffing levels in order to provide adequate floor coverage and a high level of customer and machine service with minimum labor hours.

· Delegate assignments to ensure that all functions of the shift are carried out in a timely and efficient manner. Track assigned tasks to ensure their proper completion.

· Ensures all EGM operations staff are familiar with, and accurately completing all necessary shift paperwork in order to ensure accuracy and thoroughness of all departmental records and reports. Investigate any discrepancies found.

· Perform payroll duties including submitting timecards/sheets in a timely manner, and maintaining accurate and up-to-date attendance records and personnel files for each of the employees on an assigned shift.

QUALIFICATIONS/REQUIREMENTS

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

· Must be a minimum of 18 years of age or older upon employment.

· High School Diploma or its equivalent required.

· Bachelors Degree from a four year college or university, or two to four years of related experience, or an equivalent combination of both.

· Minimum of 3 years of EGM operations experience and at least two years personnel supervisory experience.

· Game performance experience desirable.

The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Tribe of Oklahoma. Native American Preference policy does apply.

Job Type: Full-time

Experience:

• supervisor: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)