Director of Operations – Pensacola, FL

Description

The Director of Operations is responsible for leading and directing a Whataburger Restaurants Operations Zone toward achieving the overall strategic objectives of the Company and his/her specific Zone. The Director of Operations also is responsible for developing the people in his/her Zone. Develops people to protect and maintain the Company’s core values across the Whataburger System. Position may require relocation based on business needs.

• Demonstrate and ensure operational excellence through the training, coaching, disciplining, and encouragement of Area Managers/Supervisors and/or Senior Area Managers/Supervisors.
• Contributes to the planning and participates fully in business meetings as required.
• Effectively evaluates the conflict resolution skills of Area Managers/Supervisors and influences courage in communication
• Partner with Human Resources in any investigations that arise in the Area and work with HR to finalize and make decisions on any action to be taken.
• Supervises at least two or more full-time assigned Area Managers/Supervisors and/or Senior Area Managers/Supervisors and makes decisions, with Human Resources (HR) consultation, concerning the hiring, promoting, disciplining, and discharging of Area Managers/Supervisors and/or Senior Area Managers/Supervisors
• Ensures that restaurants within Zones are compliant with all government inspections and expectations and that Whataburger standards are upheld
• Work with Senior Area Manager and Director of Operations on new restaurant site selections and new restaurant budget planning.
• Monitors sales/labors analysis at the Zone level and works with Area Managers/Supervisors and Senior Area Managers/Supervisors on any operational opportunities identified.
• Works with Area Managers/Supervisors and/or Senior Area Managers/Supervisors on a strategic approach for improving brand awareness within the Zone
• Assume additional responsibilities as assigned.

To continue the path for career success at Whataburger, the Director of Operations will participate in a skills development program and will be required to achieve certifications associated with the position.

Required Qualifications

Experience: (Minimum experience the job requires.)

• Minimum 5 years’ experience leading others at various organizational levels, preferably at a regional or higher level.
• Previous experience in the restaurant industry.
• Multi-restaurant management experience in a quick-service or full-service chain restaurant organization.

Knowledge: (Level of knowledge required to perform the job effectively.)

• Proficiency in restaurant operating, back of house, and point of sale systems.
• Strong general knowledge of the organization and its functions.
• Strong general knowledge of working practices, procedures, and techniques.
• Intermediate to advanced understanding of budgetary concepts and procedures.
• Advanced understanding of decision making process, logical sequence of activities, interdependencies between activities/tasks, deliverable prioritization, and timeline.
• Intermediate to advanced ability to delegate projects and get work done through others.
• Intermediate to advanced understanding of performance review process.
• Ability to prepare and present ideas and recommendations to colleagues, managers, and direct reports with ample notice and preparation.
• Demonstrated advanced ability to communicate, influence, and negotiate decisions while motivating assigned staff.
• Demonstrated ability to implement strategic direction.
• Ability to prioritize and work on multiple projects simultaneously.
• Proficient understanding of the various job functions within the restaurant to effectively train staff and delegate certain tasks.
• Demonstrated ability to work in a team environment.

Education: (Minimum formal education the job requires.)

• High school diploma/GED or equivalent work experience.

Physical: (Minimum physical requirement to perform the job effectively.)

• Must be able to manually lift and move up to 50 lbs. on occasion.
• Must have the ability to stand and sit for extended periods of time.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push occasionally.
• Ability to read (orders on tickets, menu board, receipts, etc.).
• Contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood, and produce items, on occasion.
• Frequent washing of hands.
• Ability to use computers, telephones, and office equipment.

• Exempt Family Members are expected to work the necessary time to satisfactorily fulfill job responsibilities.
• Must be able to report to work timely and as required by operational/business needs.
• Must be able to work a full-time schedule with a minimum of 40 hours per work week.
• Must be able to support restaurants that are open 24 hours a day, 7 days a week.
• Must be able to travel, both locally and long distances (including air travel and overnight travel), to worksites, meeting sites, and other locations.
• Driving is an essential job responsibility. Possession of a current and valid driver’s license required, liability insurance, acceptable driving record, and a satisfactory background check required.
• Working conditions exist to satisfactorily fulfill job responsibilities.

• Previous experience in a restaurant leadership position.
• Multi-restaurant management experience in a quick-service or full-service chain restaurant organization.

• Proficiency in MS Office Word, Excel, Outlook and PowerPoint.

• Bachelor’s Degree

• Food Safety Certification (may vary based on city, county, and state requirements)
• Food Handler’s Certification

Publish Date

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