Director of Conference Services

We are looking for a Director of Conference Services to detail and facilitate Meetings and Events while ensuring a high degree of customer satisfaction, generating increased revenues, expanding market share, and nurturing return business.

Essential Job Functions:

• Sell and reserve conference rooms and coordinate services for groups and organizations holding meetings, conventions and other events on hotel grounds.
• Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO’s and Convention Resumes.
• Ensures that all special arrangements-Food and Beverage, Audio Visual, and other requests are properly documented on BEO’s and signed by authorized representative.
• Attend pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated.

• Understand and respond to all guest needs and requests in a timely and professional manner.
• Act as a liaison between hotel and groups, ensuring meeting space is appropriately set up, and handling any special client requests and activities on or off-site.
• Create group resumes sheets which detail group purpose, room/suite block/pickup, rates and special negotiations, VIP’s, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of hotel.
• Plan all group food and beverage events, including assistance with menu selection, decorations, entertainment, and audio visual.
• Address unexpected problems as they arise to make sure that the events go as planned.
• Attain pre-set monthly revenue goals for banquets, as determined by the Director of Sales and the Director of Food and Beverage.
• Meet clients upon arrival and introduce them to key hotel staff.
• Create Banquet Event Orders that include information for each groups’ meeting and food and beverage functions.
• Communicate last minute changes in group functions to hotel staff and ensure satisfactory follow-up.
• Plan and direct pre-convention meetings, as requested by client.
• Lead weekly group evaluation meetings, as needed, ensuring that other hotel departments understand their roles in upcoming group programs, and reviewing past performance for groups which have checked out.
• Follow all policies and procedures of PM Hotel Group and Hilton Hotels.

Knowledge, Skills and Abilities:

• Must have a minimum of two years’ experience in conference management in a hotel of comparable quality.
• Must be knowledgeable of operations in all other areas of the hotel, but particularly in the kitchen and front office.
• Must be computer literate.
• Detail oriented. Organized and efficient. Safety-minded.
• High quality standards for production and service.
• Diplomatic and calm.
• Strong written and verbal communications skills.
• Courteous, friendly, and professional manner.
• Good team player. Customer service focus.
• Able to work productively with little supervision.
• Trustworthy and reliable.

Job Type: Full-time

Experience:

• conference management: 2 years (Preferred)

Education:

• Bachelor’s (Preferred)

Work authorization:

• United States (Required)

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Parental leave