Desktop Support Manager

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Company: Greatlogics
Location: Parsippany, NJ

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Job Summary
Role: Kiosk/Desktop Support Manager
Location : Parsippany, NJ

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Note: Highlighted points are Mandatory

Vendor Management along with Working with Stakeholder/ Clients experience required.

Responsibilities:

  • Collaborate with internal and external infrastructure service teams to ensure high-quality deployment artifacts as releases move through the entire deployment pipeline.
  • Manage deployment automation from code check-in to production.
  • Role requires a mix of hands-on technical ability combined with good communication skills and a strong interest in automation technology and standards.
  • Operate and maintain the next generation of various platforms and complex distributed systems with a focus on debugging / troubleshooting, automation, availability, performance, and scale.
  • Support end-users and L1, L2, and L3 support teams.
  • Deliver POCs for leading edge technologies.
  • Weekly standups, sprint planning, and demo day activities.

Qualifications

  • A minimum of a bachelor’s degree in Computer Science or equivalent work experience.
  • A minimum of 4 years of experience is required.
  • Proven experience of practical problem solving, excellent communication, and documentation skills are required.
  • Must be able to understand the business needs and deliver prompt, efficient, quality services.
  • Experience with Windows, MacOS, iOS, Android, and Linux operating system internals is required.
  • Strong understanding of network protocols and client-server communication, and Microsoft Windows is required.
  • Experience with running virtual desktops, imaging, GPO’s, Active Directory, DNS, IP Address Management is preferred.
  • Familiarity with common database technologies (MySQL) is preferred.

Job Type: Full-time

Experience:

  • Desktop Support: 10 years (Preferred)

Education:

  • Bachelor’s (Preferred)

Work authorization:

  • United States (Preferred)