Community Success Manager

TopFan Company Overview:

TopFan is a software company that provides a fan engagement and content distribution platform used by top sports and entertainment brands to build direct-to-consumer businesses. The white- labeled solution is used by clients to create highly-engaged owned and operated communities for their best fans on app, web, and television devices.

TopFan is disrupting the multi-billion dollar entertainment industry by creating direct and sustainable consumer engagement and monetization for clients, and helping them reduce their reliance on the traditional social networks. The industry leading platform allows clients to distribute and sell content through subscription models and directly sell their merchandise and tickets, while capturing and owning valuable demographic and psychographic fan data.

The venture-capital backed company’s clients include a rapidly growing list of top international entertainment brands across verticals including sports teams, music artists, film and television studios, and other popular interest topics.

Learn more, by visiting our website and watching a short video: http://topfan.com/video

Role Description:

The Community Success Manager will:

1) Lead the on-boarding of new clients onto the platform and help them to plan, customize, and launch communities for their audiences. Assist clients with developing content, revenue, and user acquisition strategies that align with their business objectives. Provide trusted advice to clients and support ongoing execution of their content, revenue and growth plans over the duration of the community’s existence.

2) Train and empower clients to use the TopFan platform including the CMS (content management system) and its many enterprise fan engagement and monetization features.
This includes hosting screen-shared training calls, creating new feature reference guides, and case studies illustrating other client’s successful use of the platform.

3) Work with TopFan’s analytics team to produce and monitor reporting of client communities’ revenue and usage. Review reports with clients during status meetings, and leverage the data to provide high-value guidance to clients on future revenue and usage optimization.

4) Convey new innovative ideas on how to enhance the platform to TopFan’s development teams and report technical issues (bugs, performance, etc).

5) Stay up to date on the rapidly evolving fan engagement and direct to consumer (D2C) market and be a thought leader in disrupting the entertainment, sports and music verticals.

Professional Skills:

• 2+ years of client account management (in-person and phone-based)
• Experience working in the music, sports and entertainment industry
• Experience working in the software industry (custom development and SaaS)
• Experience with direct to consumer business models (merchandise, tickets, subscriptions)
• Strong organization and project management skills

• Excellent listening, verbal and written communication skills.
• Ability to communicate with both technical and non-technical customers and colleagues
• Attention to detail and eye for good aesthetics in web and app graphics
• A strong collaborator and team player with a “let’s find a way to get it done” attitude
• Self-motivated, comfortable working remotely without supervision (at-home)
• Strong time-management skills with ability to multi-task in a face paced environment
• Flexible mindset and embraces a rapidly changing startup company environment
• Bachelors degree or greater preferred
• Project Management certification a plus.

Technical Skills

• Strong general web skills and experience using content management systems
• Strong understanding of the top social media and content platforms (Facebook, Instagram, Twitter, Snapchat, Pinterest, Reddit, YouTube, Vimeo, TikTok, etc)
• Experience with Search Engine Optimization (SEO)
• Experience with online advertising (Facebook, Google Search, etc)
• Proficiency in Microsoft Word, Excel, PowerPoint and Google Docs
• Basic graphic software experience (e.g. Photoshop image resizing)
• Experience with metrics/analytics packages similar to Google Analytics

This is an opportunity to become a leader at an exciting, innovative software business, and work directly with top entertainment and sports organizations and their millions of fans around the world. The position is exposed to rapidly evolving innovative technologies and the role provides the opportunity to take on increasing levels of responsibility as the company scales. We are a passionate team that works hard and has a lot of fun doing it.

Location: Denver or Los Angeles

Salary & Bonus: $60,000-$80,000

Stock / Equity: Yes

Health, Dental, Vision Benefits: Yes

Retirement / 401K: Yes

Work/Life Balance: Ability to work from home with flexible hours

Job Type: Full-time

Job Type: Full-time

Salary: $60,000.00 to $80,000.00 /year

Experience:

• Client Management: 2 years (Required)

Education:

• Bachelor’s (Required)

Location:

• Denver, CO (Preferred)

Work authorization:

• United States (Required)

Additional Compensation:

• Bonuses
• Other forms

Work Location:

• Fully Remote

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan

This Job Is:

• A job for which military experienced candidates are encouraged to apply

Schedule:

• Monday to Friday