Service Delivery Manager

What you’ll be doing…

You will own our relationship with one or more strategic clients who operate large, highly secure corporate and e-commerce systems. Working with small teams of client delivery employees, you will deliver projects, maintain operational stability and ensure overall client satisfaction. The strategic relationships you develop with clients, third-party vendors and service delivery partners will be critical to our overall success.

• Advocating for the customer using a deep understanding of their systems, business priorities and strategic direction.
• Managing daily operations to ensure the delivered performance and services match customer needs.
• Consulting with clients on challenges with their systems to deliver operational improvements and a tailored customer experience.
• Facilitating problem solving and technical resolution meetings between internal client engineers and the client.
• Ensuring consistent increases in service and system performance over the lifecycle of the business relationship.
• Managing and coaching directly and indirectly client delivery personnel including engineers, project and account managers.

What we’re looking for…

You have the ability to understand customer priorities and translate them into business plans. As a technical expert in customer systems, you align capabilities to deliver complex solutions with continually high levels of customer service. You enjoy solving problems and driving every day to ensure client satisfaction.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Experience building and maintaining client relationships.

Even better if you have:

• A degree.
• Experience managing large complex systems from an operational management perspective.
• Experience managing projects using industry standard tools and methodologies.
• Experienced in e-commerce site operations and/or airlines.
• Experience negotiating, closing and maintaining multi-million dollar service contracts.
• Experience in technology management and/or IT consulting.
• Knowledge of three tier web application systems, UNIX and Windows Operating Systems, Networking and Scripting.
• Troubleshooting skills and experience.
• Prior database operations experience.
• Willingness to occasionally travel to client sites.

Also better if you have:

• Knowledge of day-to-day care of policy and configuration of network devices including Check Point, Cisco ASA, Palo Alto, F5, and Blue Coat.

When you join Verizon…

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G – a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.