Project Manager

COMPANY DESCRIPTION

Edge is an innovative provider of business technology services. We simplify technology decision making, ownership and operation by being the single source of systems, services, and skills. We possess all of the engineering, integration, installation, and support resources required to deliver premium voice, data, wifi, network security, connectivity, and IT solutions.

Edge is an FCC-certified communications carrier with our own redundant data centers and core voice network. Edge provides its services nationwide from offices in Dallas, New York, and Miami.

JOB DESCRIPTION

The Project Manager is responsible for coordinating the aspects of IT moves/adds/change projects, Wi-Fi and telecom projects which will require experience and knowledge of networking and telecom deployments. The candidate will be responsible for the development and management of the project tasks, scheduling, and will provide all internal and external reporting. The candidate will also work directly with the internal teams, vendors, and customers to drive a successful implementation of the included scope.

KEY RESPONSIBILITIES

· Managing the delivery of services (circuits, Wi-Fi environment, phones, managed hardware, physical network location moves) and ensuring time-sensitive deadlines are met

· Communicating with management on the status of tasks and workflows; updating internal customers and setting accurate expectations

· Working with vendors and/or customers to coordinate deliverables, scheduling testing, and managing the troubleshooting processes

· Managing the internal communications and documentation to accurately reflect service, system and vendor records

· Handle and resolve customer problems that are escalated for management attention

· Interface directly with the customer to communicate resolution on escalation type requests for on-going project status & issues and response to questions.

· Create and maintain project work schedules, track customer requirements and translate customer requests into project deliverables.

· Manage day to day project tasks for implementing Products and Services from close of sale through handoff to customer support.

· Demonstrate proficiency in service delivery managing multiple projects

· Coordinate other functional interaction to support implementations of projects

· Monitor work-flow requirements to meet timelines and quality expectations

· Demonstrate the ability to proactively prioritize needs and effectively manage resources

· Perform other projects and responsibilities, as assigned.

· Be very customer-focused and desire to work effectively across functions in a continuous improvement and dynamic environment.

· Demonstrate initiative to identify what needs to be done and do it before being asked or required by the situation

· Demonstrate comprehensive understanding of products and services offered.

· High attention to detail

· High level of communication skills – both written and verbal

DESIRED SKILLS/EXPERIENCE:

· Preferred Education: Bachelor’s Degree

· Preferred Experience: 3-5 years preferred

· Preferred Field of Expertise: IT, Wi-Fi, Telecom, Customer Service

· Experience working with a CRM tool

· Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information; Develops alternative solutions; Uses reason.

· Customer Service – Manages difficult customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.

· Verbal Communication – Speaks clearly and eloquently; Listens and gets clarification when necessary; Responds informatively to questions.

· Written Communication – Writes clearly and concisely; Edits work for spelling and grammar; Varies writing style to meet needs; Reads and interprets written information.

· Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.

· Judgment – Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

· Dependability – Follows instructions; Takes responsibility for own actions; Completes tasks on time.

· Excellent time management and multi-tasking skills

· Initiative – Seeks increased responsibilities; Seeks developmental growth; Solicits feedback regularly.

· Highly motivated with the ability to flex in a highly dynamic environment

· Positive attitude, successfully working as a team player with business and technology stakeholders

Job Type: Full-time

Experience:

• Telecommunications: 3 years (Required)
• CRM Software: 1 year (Required)
• Wifi: 3 years (Required)
• project management: 3 years (Preferred)

Education:

• Bachelor’s (Preferred)

Benefits:

• Health insurance
• Vision insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development assistance