$54,100 – $83,981 a year
- The New York City Taxi and Limousine Commission (TLC) is the nation’s largest for-hire transportation agency, licensing and regulating the City’s yellow and green taxicabs, for-hire vehicles (including apps like Uber, Lyft, and Via), commuter vans, and luxury limousines. TLC develops and enforces rules to promote safety, transparency, accessibility, as well as consumer and driver protection for a vital mode of transport in New York City. The vehicles, businesses, and drivers licensed and regulated by the agency move over one million people a day. With the introduction of new apps and technologies, TLC is on the front lines of a changing mobility landscape. To learn more about the TLC, please visit: http://www.nyc.gov/taxi.
- Managing daily operations at the DAC, supervising the Intake Specialist, and coordinating with on-site provider staff.
- Acting as on-site manager, serving as liaison between key TLC staff, other city stakeholders, and the on-site providers to coordinate around appointment and service tracking, outreach to TLC
- Monitoring DAC performance through data collected in a tracking system, running reports, and carrying out light analysis to inform decision making about the DAC, including evaluation of
- Providing regular updates to TLC staff and other city stakeholders on the overall operations of the DAC, including scheduling, client flow and experience, technology challenges, and any other
- Drafting written materials for the center, including outreach materials, presentations, and reports.
- Managing the DAC Intake Specialist, ensuring quality service to all TLC licensees seeking services.
- Providing coverage of the intake desk when the Intake Specialist is on leave or on break to welcome people walking into the DAC, schedule appointments, check in clients, answer questions
- Maintain a basic working knowledge of TLC licensing and prosecution operations and procedures.
The TLC’s Division of Finance and Administration is launching a new Driver Assistance Center (DAC) to provide a range of services to TLC licensees, including financial counseling and legal services, as well as assistance applying for benefits and accessing mental health services. TLC is seeking a Program Manager to coordinate the daily operations of the center, act as TLC’s on-site point of contact for on-site service providers, and supervise the DAC’s Intake Specialist. The Program Manager will also provide coverage of intake functions when the Intake Specialist is on break or on leave. The Program Manager will need to develop a strong understanding of all services available at the DAC, build relationships with the on-site providers and key TLC staff, and work to ensure the DAC’s operational and logistical needs are met. When providing coverage for the Intake Specialist, the Program Manager will need to answer questions regarding available services, assess clients’ needs and coordinate appropriate services, schedule individual appointments for on-site services, set and manage client expectations by helping them to understand the DAC’s services, and provide additional assistance and support as necessary.
Duties and responsibilities include, but are not limited to:
licensees, data, IT, facilities, and any other coordination needs.
outputs and outcomes.
support needs.
about services, and make referrals to outside services.
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.
- Bachelor’s degree in Social Work, Counseling, Psychology, Human Services or a related field
- Strong operational, analytical, and writing skills
- 2+ years of experience working with vulnerable populations, performing work in the following areas:
- Proficiency in English and an additional language (Spanish, Mandarin, Punjabi or Bengali)
- High level of cultural competency – Ability to work with individuals from diverse backgrounds, ethnic groups, financial situations, etc.
- Experience working with a team – Ability to work with multiple on- and off-site partners to coordinate scheduling on multiple platforms, while being responsive to requests for data and information
- Excellent communication skills – Ability to effectively interact with clients (including those with limited English proficiency) to identify each individual’s service needs and connect them to the
- Excellent customer service skills – Ability to provide a high-quality client experience to every individual that visits the DAC, especially those experiencing crisis or trauma
- Comfortable with Excel and able to perform moderately complex analysis
Assessments, benefits and services triage, case management, crisis intervention, data collection, intake, service information and referrals
from City Agencies
applicable resources
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