Business Office Manager

Principal Responsibilities: TECHNICAL

• Ensures that Business Office tasks are done correctly and on schedule, such as Resident Funds, Census Records, etc.

ADMINISTRATIVE

• Directs department in preparation and retention of files/reports according to policies and procedures.
• Directs the collection of A/R.
• Participates in assigned meetings and in-services.

SUPERVISION

• Meets unit work goals through assignment of staff to Business Office needs.
• Monitors staff performance through coaching, praises and recognizes effective performance or

takes direct corrective action after coaching (counseling) as needed.

• Evaluates quality and quantity of service accomplished by staff.

QUALIFICATIONS

• High School Diploma.
• Strong written and verbal communication skills (in the English Language).
• Administrative and organizational ability.
• Experience in bookkeeping, office practice and procedure including typing and filing.
• Supervisory experience preferred.
• Knowledge of Medicare/Medicaid necessary.
• Collection experience preferred.

CONSUMER SERVICE

• Presents professional image to consumers through dress, behavior and speech.
• Adheres to Company standards for resolving consumer concerns.
• Ensures all patient/resident rights are protected.