Vice President of Hospitality

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Company: Harwood International
Location: Dallas, TX 75201

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Vice President of Hospitality
Harwood International is seeking a Vice President of Hospitality
Harwood is best known for transforming the Uptown Dallas neighborhood into the acclaimed district of Harwood featuring premier class AA office, hotel, luxury residential, restaurant and retail space set within a park-like campus with gardens and art-filled lobbies. Harwood will continue to grow to include over $4 billion in office, retail and residential development. We are comprised of over 700 associates across four verticals and our corporate services group.
  • Vertically integrated Development, including Architecture and Construction
  • Hospitality, with 8 restaurants operated in-house serving more than 50,000 customers a week and rapidly growing
  • Asset Management and Leasing of owned Harwood District covering 19 city blocks
  • Capital Markets and Value- Add acquisitions
The company is recognized globally as a purveyor for building and managing the finest developments in terms of design, location, and quality while creating cultural experiences within them that are beyond exceptional.
We WORK. We LIVE. We PLAY in Harwood…the Place to be.
Summary
The Vice President of Hospitality will provide overall leadership, guidance and direction to Harwood Hospitality Group (HHG). This person will develop and manage HHG assets, including all restaurants, hotels and other hospitality-related businesses. They ensure revenue and profitability goals are met by overseeing the financial success of multiple units/properties.
The VP of Hospitality leads the execution of exceptional business standards with exceptional guest experience through outstanding service delivery and associates’ full engagement. The VP of Hospitality is the ‘hospitality driver’, retention owner and a source of inspiration for the results-oriented culture within HHG.
Essential Functions
Job Functions
Operations
  • Establish, implement and maintain accountability for standard operating procedures, company policies, specifications, programs and initiatives relating to all revenues across HHG
  • Introduce best practices to continually improve HHG hotel and restaurant operations, monitor for implementation and report on results
  • Effectively communicate policies and procedures
  • Elevate the guest’s experience in all operations
  • Ensure all operations are in compliance with federal, state and local laws and regulations
  • Work collaboratively with all Harwood International (HI) Divisions
  • Develop effective programs/materials utilizing a variety of sources, modify programs as needed and continual responsibility for timely and effective training of all HHG associates
Finance
  • Accountable for preparation, presentation and monitoring of annual operating budgets and capital plans
  • Create and manage the operating pre-opening budgets for new openings for restaurants and hotels
  • Monitor budgets versus actual results, report variances to leadership and take all necessary corrective actions to address variances
  • Ensure excellence in HHG day-to-day financial accounting, reporting, analytical and planning functions, as well as, the integration of best practices.
  • Ensure timely and accurate financial reporting, forecasting and communication as appropriate to HI Executive Committee
Marketing, Sales and Communications
  • Shape and deliver the overall marketing strategy for HHG
  • Plan and implement sales strategies, processes, and systems to maximize revenue and profit streams and achieve budgeted revenues and market share penetration
  • Actively engage in promoting revenue management innovation and driving a revenue culture across all HHG teams
  • Develop, deliver and report on, an annual communications plan with specific goals and budgets
Culture
  • Provide a leadership role in the selection, development and retention of team members
  • Serve as a coach, mentor, and team-builder for the HHG Executive Team establishing roles, responsibilities and measures of performance
  • Ensure the entire HHG team is motivated, recognized, performance managed and developed, as well as, fully accountable for their areas of responsibility
  • Develop, implement and report on succession plans and career paths
  • Maintain a work environment that is marked by respect for others, values inclusiveness, builds workforce diversity and foster cooperation and teamwork
Growth
  • Plan and manage all new hotels and restaurant openings
  • Create, define, deliver and monitor for implementation the necessary procedures to ensure a smooth preopening and opening process, including but not limited to: the execution of the preopening visits, the delivery of all required standards and that these are fully met to open and operate as a HHG branded hotel and restaurant.
  • Lead pre-openings effectively and efficiently ensures that the resources including operations, design, construction, and matters related to fire life safety, insurance and compliance are coordinated to open on time and within budgets
  • Identify opportunities for HHG to grow further: locations, investors, M&A transactions, strategic partnerships, etc.
Competencies
  • Accountability
  • Attentiveness to detail
  • Budgeting/cost control
  • Customer service
  • Excellent written/verbal communication skills
  • Interpersonal skills
  • Leadership
  • Multi-tasking skills
  • Negotiation skills
  • People management
  • Problem solving / analysis
  • Time management and organization skills
Supervisory Responsibility
Yes
Required Education & Experience
  • Bachelor’s degree in Hospitality, Business management or related field
  • Minimum of 10 years’ experience as a senior manager to include experience as a senior manager in a European venue(s)
  • Proven experience managing high-volume hospitality operations
  • Proven experience managing a world-class hotel offering a premier guest experience
  • Ability to motivate and inspire a hospitality team to provide extraordinary customer service
  • Ability to accurately and strategically develop, manage and regularly report on a large budget with continual focus on profit and loss
  • Proven ability to hire, train, coach and mentor critical staff
Preferred Education & Experience
  • Master’s in Business Administration or related field
  • 2 years’ experience at a VP level
  • Experience in budgeting, forecasting and sales