Vice President

The final salary and offer components are subject to additional approvals based on UC policy.

Reporting to the Vice President/COO – Benioff Children’s Hospitals (BCH) and Vice President/Chief Nursing Executive (CNE) – UCSF Health, the Vice President, Patient Care Services/Chief Nursing Officer (VP/CNO) – Benioff Children’s Hospitals (BCH) provides strategic direction, executive level leadership, planning, organization and general management for all aspects of patient care at the BCH campuses at Mission Bay and Oakland, ensuring integration of services and compliance with long range objectives and strategies, including the provision of excellent quality services and the practice of sound business practices.

As a key member of senior leadership, the VP/CNO contributes to the development and implementation of major strategic goals and direction, and provides vision for all aspects of patient and quality of care issues.

The VP/CNO is responsible for nursing practice, and overall administrative, operational, and financial functions of pediatric nursing and clinical services throughout BCH, which includes San Francisco, Oakland and Licensed Ambulatory Practices.

In addition, this position oversees Oakland Children’s clinical support services. This includes proactively identifying progressive approaches to deliver patient care and enhance overall patient satisfaction, and culture of nursing and clinical services.

The VP/CNO will have a patient first philosophy, foster strong partnerships with the medical staff and bring an inclusive and collaborative approach to the Department of Nursing.

• Seven years of increasingly responsible experience in hospital management, preferably in an academic medical center
• Five years recent pediatric experience
• Active Registered Nurse licensure in the State of California
• Bachelor’s Degree in Nursing
• Master’s Degree in Business, Nursing, Health Care Administration, or a related field
• Served in a magnet organization or understands the principles of shared governance and interdisciplinary collaboration
• Ability to comply with all nurse practice and medical center policies and procedures for infection control, safety, administrative and clinical practice; ability to comply with activities mandated by The Joint Commission/Title 22, CLIA, etc.
• Strong verbal, written and negotiating skills; able to demonstrate consensus and inclusive practice in key situations
• The flexibility to orient and work at all UCSF Medical Health locations

• Comprehensive and thorough understanding of all elements of health care delivery, including strategy, business planning, operations and financial conditions
• Expertise in all aspects of assigned functions, as well as development and management of operational and capital budgets
• Proven administrative skills including the ability to organize tasks and provide clear direction and leadership to others; proven ability to work effectively with other health professionals, including physicians and administrators
• Demonstrated understanding of the roles of teaching, research and patient care in the academic medical center and active participation in improvements relevant to each mission
• Knowledge of strategic planning and its relevance to nursing operations and future direction
• Knowledge of management information systems and its relevance to practice, quality and safety

• Active Registered Nurse licensure in the State of California

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
• Picks up and disposes of any litter found throughout entire facility.
• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
• Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Health locations is required.

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.