Senior Vice President of Operations

The Senior Vice President of Operations manages the hands-on operational aspects in the communities through a respectful, constructive, and energetic style, guided by the values of the company. The SVP of Operations provides the leadership, management, and vision necessary to the Regional Vice Presidents to ensure they have the ability, drive, and poise to carry out the Company mission.

• The SVP of Operations supports the Regional Vice Presidents, who lead all operational aspects of the communities
• Conduct regular community visits to ensure brand and ownership standards are being achieved
• Maintain existing and establish new standards of operation
• Affect positive change and continual progress in the areas of financial performance, revenue management and guest satisfaction
• Strong budgeting experience and financial management required
• Hands-on position guides properties in improving service standards, increasing profit, reducing costs and maintaining franchise standards
• Train, supervise and fill in for Regional Vice Presidents as necessary
• This position requires high energy, exceptional attitude and a balanced viewpoint
• Report regularly to the President/COO on all aspects of community performance and communicate plans to rectify any deficiencies and growth opportunities
• Represent the organization to residents, families, and employees.
• Other duties as assigned

Qualifications

• Minimum BS/BA degree with at least 5 years of experience and track record in multi-property senior living
• Excellence in organizational management with the ability to coach high-performance teams
• Track record of effectively leading a direct service organization with a complex array of resident programs
• Experience leading acquisitions, onboarding new communities and integrating new teams.
• Experience leading and implementing company-wide initiatives to improve quality, mitigate risk, and drive net operating income.
• Analytic and decisive decision maker with the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals
• Passion, humility, integrity, positive attitude, mission-driven, and self-directed

PI116504830