SUMMARY:
If you are interested in disrupting the healthcare market, and have the passion and competence to do so, this is your organization. We encourage you to lean in and read on.
Alegeus is the market leader in consumer directed healthcare solutions, offering the industry’s most comprehensive platform for the administration of healthcare benefit accounts, the industry’s most widely-used benefit debit card, and powerful engagement solutions to help consumers maximize savings and optimize spending for their healthcare. Over 300 clients – including health insurance plans, third party administrators and financial institutions – leverage Alegeus’ deep expertise and proven technology to administer benefit accounts for more than 29 million members and process more than $8.9 billion in consumer healthcare payments annually. As the healthcare and benefit markets continue to evolve, Alegeus delivers solutions that enable clients to advance their service offerings, operate their businesses more efficiently, and focus on their customers.
Alegeus is part of the Vista Equity Partners portfolio of companies, working in partnership with the market-leading technology investment firm to reinvent the consumer directed healthcare marketplace. Our talented associates benefit from this partnership through increased capital for strategic investments, access to exceptional toolkits, best practices and resources for success, and strong cultural and value alignment focused on talent development and growth.
Alegeus seeks a Scrum Master to join our dedicated, passionate team of professionals. The Scrum Master will report to the Director of Engineering and be responsible for helping our company succeed by expanding functional and technical capabilities in our products lines and meet client and industry growth demands.
MISSION:
The Scrum Master role is a hands-on position responsible for ensuring the team follows agreed upon agile practices and processes. This includes
- Removing blockers
- Establishing an environment where the team can be effective
- Addressing team dynamics
- Ensuring a good relationship within the team, including the product owner as well as others outside the team and stakeholders
- Protecting the team from outside interruptions and distractions
RESPONSIBILITIES:
- Serving and supporting the Product, Development, and QA Teams software development practices
- Guiding the team and organization on how to use Agile/Scrum practices and values to satisfy customers
- Guiding the team on self organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
- Assess the Scrum Maturity of the team and organization and coach the team to higher levels of maturity at a pace that is sustainable and comfortable for the team and organization
- Remove impediments or guide the team to find the right personnel to remove the impediment
- Facilitating discussion, decision making, and conflict resolution
- Facilitate gathering consensus with divergent goals of product expansion, quality, defects and long-term technology stability
- Limit outside interference and within sprint ‘churn’
- Assisting with internal and external communication, improving transparency, and radiating information
- Assist with tracking metrics displaying progress within the department
- Supporting and educating the Product Owner, especially with respect to refining and managing the product backlog
ROLE-BASED COMPETENCIES:
- A passion for healthcare consumerism
- Strong outside-in, customer-focused mindset
- Good skills and knowledge of servant leadership, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
- Experienced in facilitation of meetings, retrospectives, etc.
- Excellent communication, interpersonal and team building skills
- Knowledge of Agile approaches – Kanban, Scrum
- Knowledge and/or experience with Agile techniques – Automated Testing, User Stories, TDD, Continuous Integration, Testing, etc.
- Experience with Team Foundation Server (TFS) and familiarity with other Agile tool sets (such as JIRA).
- Ability to dig into system requirements and balance speed vs stability
- Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (ex: Burndown measuring and reporting, handling bugs, etc.)
- Minimal travel requirements
EDUCATION/EXPERIENCE:
- Bachelor’s degree or higher is required. Having in Computer Science, Software Engineering, or equivalent is desired.
- First or second level Scrum Master certification (PSM I, CSM, CSP, PSM II)
- At least two years of experience in the Scrum Master role for a software development team that was diligently applying Scrum principles, practices, and theory
- 1-2 years’ experience with Scaled Agile Framework (SAFe)
- Experience with an enterprise level Software as a Services (SAAS) product with high standards on application performance and stability
- Experience working with multiple agile teams
CULTURE-BASED COMPETENCIES:
At Alegeus, equally important to the “What” (the individual performance goals that each employee commits to in support of the company’s overall success) is the “How” (the framework of principles that guide how we work together to drive our business forward). Overall performance success will also take into account individual delivery on our corporate values:
Accountability
Empowerment
Protect the Family
Challenging
Fun & Passionate
Results Over Activity
Collaborative
Innovation
Value One Another
Customer Focused
Integrity
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