Project Manager – Customer Success

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Company: Arctic Wolf Networks
Location: Minneapolis, MN

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WHAT YOU’LL BE DOING:
As a Project Manager within Customer Success you will work closely with both customers and our Security Services team to help drive implementations of the AWN CyberSOC service. You are creative and a self-starter – always looking for ways to improve processes and create a better customer experience. Responsibilities include monitoring workflow amongst the team, and ensure project delivery and quality standards are met.

YOU’LL BE RESPONSIBLE FOR:

  • Create and maintain project plans, track customer requirements and translate customer requests into project deliverables
  • Assist Professional Services Engineers to manage technical project milestones for implementing Arctic Wolf services from close of sale through customer validated installation of service
  • Work closely with our sales team to gather and document customer expectations and requirements to ensure successful deployments
  • Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement
  • Facilitate and/or conduct meetings with clients to ensure project milestones are being hit
  • Ensure quality standards and metrics are being consistently applied in the implementation of projects
  • Weekly status updates for implementation Projects in progress
  • Perform other projects and responsibilities, as assigned

SKILLS AND REQUIREMENTS:

  • Bachelor’s degree, or combination of education and relevant experience
  • 3-5 years of Project Management experience
  • Experience developing processes and managing projects in a technology-based service organization desired
  • Aptitude for technology knowledge, spreadsheet and Salesforce utilization; previous experience with project management tools
  • Fanatical devotion to customer service, business quality, and data security
  • The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.
  • Excellent organizational skills and written/oral communication skills
  • This position is based in our Eden Prairie, MN office and will require team members work from our corporate office
  • Must have the ability to be flexible and work in a rapidly changing environment
  • Some travel may be required, valid passport required