Program Manager Investigations

Program Manager Quality Investigations

Thank you for inquiring about the opportunity to become a Program Manager.

The information listed is not intended to be a complete job description for all individuals in the job category at all locations. Specific functions, tasks, and requirements may vary or be added depending upon the location and operational requirements. In addition, this position may require successful completion of a fingerprint-based Criminal History Records check prior to beginning work, and successful completion of a criminal history check by the United States Postal Service and the U.S. Customs Service prior to beginning work at a later time. A failure to meet these requirements may result in the retraction of a job offer and/or other actions up to and including termination of employment.

Job Summary: Responsible for multiple types of TechOps Investigations (e.g., CASS reported items, suspected non-compliance events, Human Factors events, Part 121/145 Customer concerns, ODI events as requested, etc.). Liaison with the Federal Aviation Administration (FAA), National Transportation Safety Board (NTSB), and other regulatory agencies as necessary. Responsible for Investigation and subsequent determination of root cause. Coordination with various TechOps business units to formulate and implement corrective actions to mitigate future findings. Written summaries of Investigations to senior leaders are also required. This position will require interaction with Maintenance Management, Maintenance, Quality Assurance, and other TechOps departments, including Corporate Safety & Compliance, Flight Operations, Legal, and Airport Customer Service. Practices safety conscious behaviors in all operational processes and procedures.