NHC Manager

Essential Duties and Responsibilities:

¡ Responsible for the successful management of the Design Center; including management of personnel, buyer issues, budgets, option margins and frequency etc.

• With the Senior Designer and NHC Director – Recruit, select, train, manage, and develop associates who establish and execute standard operating procedures for the design center

• Maintain strong relationships with manufacturers and trade partners

• Responsible for communicating effectively and professionally with other departments to ensure seamless customer experience

• Maintain a strong customer focus in all areas of the design center

• Responsible for monitoring budgets, analyzing margins, and maintaining the Design Center schedule

Education and/or Work Experience Requirements:

• 4-6 years of design experience required

• Residential homebuilding experience or experience managing a design center preferred

• Minimum of 5 years’ management experience required

• Experience in working directly with customers, especially in resolving concerns

• Bachelor’s degree in Business, Design or related field preferred

• Excellent verbal and written communication skills, including ability to communicate with internal and external customers

• Ability to follow, establish, or modify defined business processes

• Ability to manage different personality types in a fast paced environment

• Strong attention to detail required

• Ability to organize and prioritize effectively

• Proven track record with developing, coaching, and mentoring direct reports

• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary service

• Excellent computer proficiency with a particular emphasis in analytics

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