National Security Operations Director

About Us: About Us:
Metro One is the nation’s premier Loss Prevention and Security Organization, with more than 100 National Clients and 3,000 security personnel. Our employees are largely security officers, unarmed and armed, concierge officers, special event security, and trained and licensed personnel who work in retail, logistics, corporate, education and other industries and settings. Importantly, we are a Living Wage Employer, which elevated our wage and bill levels, and demands that we deliver superior service to our clients.

National Security Operations Director Summary:

The National Security Operations Director must be able to manage all aspects of the security and loss prevention program at Branch offices throughout the United States. The National Security Operations Director will ensure all scheduled posts are filled with qualified, talented loss prevention officers. This position will interface with site facility management, loss prevention leadership, Metro One management, Recruiter(s), Scheduling Staff, and support staff. The National Security Operations Director will work closely with all Branch offices to ensure that qualified candidates are continuously recruited and interviewed, creating a pipeline of qualified staff for assignment.

The National Security Operations Director will troubleshoot and travel to underperforming offices throughout the United States and must maintain an “ownership mentality” as you are essentially managing a dedicated service operation for our highly-regarded client.

National Account Manager Requirements:

· 3-5 years of Security Operations and recruitment experience

· Law Enforcement & Military experience welcome

· The National Security Operations Director position requires extensive travel Nationwide.

· Must be willing to participate in the Company’s pre-employment screening process and continuously meet any applicable state, county and municipal requirements.

National Security Operations Director Pay & Benefits:

· Competitive compensation based on experience and our above market rate Living Wage Calculator

· Health, Dental, and Vision offered

· Opportunity for growth

National Security Operations Director Daily Duties:

· Troubleshoot underperforming Branch offices as needed throughout the Nation as far as caliber and skill sets of our officers.

· Oversee scheduling, attendance and job performance across a broad range of jobs and tasks at a High End Retail work environment.

· Ensure all security officers are trained on time and attendance recording, using a biometric timeclock or other application at the work site.

· Oversee standards for overtime performance through effective scheduling and supporting Recruitment Strategies.

· Maintain adequate staffing levels.

· Remain active in the updating of Post Orders to anticipate training needs, job review and providing feedback to security staff.

· Maintain attendance standards by taking corrective measures for lateness, excessive call-outs, and no call/no show occasions.

· Issue written documentation to staff when warranted and maintain liaison with Human Resources.

· Monitor security officer and supervisor performance, both for remediation and reward, and document key indicators.

· Support efforts by Talent Specialists by promptly scheduling and interviewing new candidates, and working with staff to accommodate schedules. Then, follow-up to ensure new hires are fully integrated into the schedule in subsequent weeks.

· Implement measures to maximize retention.

· Identify top talent officers for growth opportunities. Communicate change in rate records to Payroll and Human Resources.

· Provide immediate response if there are payroll discrepancies, and resolve any errors.

· Work with Human Resources regarding potential counseling, disciplinary issues, and timely investigations.

· Respond with urgency to client concerns. Document deficiencies noted during site visits and follow-up with appropriate communication, training, instructions, etc., providing client with corrective action taken.

· Ensure compliance to post orders, uniform requirements, retraining and licensing requirements.

National Security Operations Director Responsibilities:

· Strong oral and written communication skills

· Familiarly with HR and scheduling software programs

· Outgoing personality with strong organizational, leadership and customer service skills

· Experience in recruiting functions and client relations

· Build Added-Value by working closely with other store personnel in Safety and Operations

· High energy, excellent focus, success-driven, team player

· Ability to multi-task and work under pressure meeting continuing deadlines

· Ability to work in a fast-paced, rapidly changing Retail environment

· Advanced Computer skills

· Ability to work with minimal supervision

If you meet the above qualifications for our National Security Operations Director position, please apply today!

Metro One LPSG is an Equal Opportunity Employer committed to embrace diversity.

Job Type: Full-time

Experience:

• Advanced Computer Skills: 3 years (Preferred)
• HR/Scheduling Software: 3 years (Preferred)
• Loss Prevention: 3 years (Preferred)
• Training & Development: 3 years (Preferred)
• Extensive Travel: 3 years (Preferred)
• Operations Management: 3 years (Preferred)
• Security: 3 years (Preferred)
• Kronos: 3 years (Preferred)
• Recruiting: 3 years (Preferred)
• Interviewing: 3 years (Preferred)

Location:

• Union, NJ (Preferred)