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We are a run fast, have fun and reap rewards type of environment. RealPage offers an engaging work culture that fosters personal and career growth for our employees. We continually reinvent and evolve to meet the needs of the customers we serve through technology and vision. You can feel it in the work we do and the clients that benefit. Our unique company philosophy fosters innovation, excellence and collaboration.
Overview
SimpleBills is a complete utility management service that helps property management companies and owners provide a better resident experience, conserve resources, and realize efficiencies. We exist to redefine how utilities are managed so properties and residents can experience utilities the way they should be – simple.
SimpleBills is a family, and our defining characteristic is our culture. It motivates us to come to work with a smile on our face (or shortly after the first cup of coffee – we love that stuff!) and do our best as we provide outstanding service to over 100,000 customers nationwide. We’re just regular people (none of us are perfect!), but what sets us apart is how we approach this fact as we excel at our work. A healthy, holistic approach to people, their issues, and our company’s policies and initiatives is what ensures we grow from conflict and success.
Role: The Implementation Manager’s role is oversight of the onboarding and implementation process to bring on new clients for SimpleBills. Much of his/her time should be used communicating with and supporting internal resources regarding the onboarding process for clients.
Responsibilities
Responsibilities include the following:
- Collect and organize implementation documentation, and distribute to appropriate stake holders
- Coordinate processes provided by internal team members to ensure a positive outcome for clients
- Communicate about implementation status to internal stake holders
- Manage a small team of implementation specialists
- Ability to work in a team environment.
- Developing and using systems and processes to organize and keep track of information.
- Applying logic and critical thinking to solve poorly defined requests
- Looking at a problem and finding the missing pieces.
Qualifications
Requirements include the following:
- Bachelor’s degree preferred with 2 years professional experience.
- People-oriented. Must be a self-starter in setting up new processes, managing details, and problem-solving issues.
- Detail-oriented. Must be able to work with numbers, spreadsheets, and manage details for various accounts/clients.
- Competency in Microsoft Office programs, especially Excel, is important.
- Confident in communication skills. Emails and phone calls will be a significant portion of the job. Must be able to speak and write in a clear and professional manner. Good communication also requires talking through problems that arise and working with others who are in stressful situations.
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