teams) on institutional-wide very complex high-risk and highly visible
projects affecting various departments with multiple executive level
sponsors. May also lead overall
project management of multiple smaller scale projects. Responsible for
planning, directing and coordinating all aspects of IT projects. This
includes, but is not limited to, project work plan development &
management, project plan reporting, issue tracking, scope development &
management, project cost, resource & time management, project communications
and project risk management. Collaborates with IT, vendors, and Customers to
ensure successful completion of projects.
May also
be responsible for serving as a liaison between Information Technology and
other practices affiliated with the health system. This may include providing
appropriate on-site visits, facilitating regular communication, resolving
client requests, and overseeing resolution of issues to ensure delivered
services meet client needs and expectations outside of defined projects.
MINIMUM
QUALIFICATIONS:
EDUCATION,
CERTIFICATION, AND/OR LICENSURE:
1.
Bachelors degree in Information
Technology, MIS, or related field required OR four (4) years of project management, project coordination, project
lead, or systems analysis experience required; AND five (5) years of
IT Project Management experience required.
2.
Internal employees must meet all mandatory
competencies in current position in order to qualify for promotion within IT.
PREFERRED
QUALIFICATIONS:
EDUCATION,
CERTIFICATION, AND/OR LICENSURE:
1.
Masters degree in Information Technology,
MIS, or related field preferred.
2.
PMP certification
preferred
EXPERIENCE:
1.
Hospital or Healthcare Information
Technology experience preferred.
2.
Knowledge and understanding of hospital
operational practices, business practices, and IT-related concepts preferred.
CORE DUTIES AND RESPONSIBILITIES: The
statements described here are intended to describe the general nature of work
being performed by people assigned to this position. They are not intended to be constructed as
an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1.
Project
Management: Work significantly affects organizational wide, multiple large
functional areas with various executive management stakeholders and
increasingly higher levels of complexity and responsibility. Plans and
manages highly complex projects and programs within the defined scope and
budget to ensure success by delivering a solution that meets the
organizations requirements and is the owner of all implementation issues
related to a project or program assigned. Proactively leads and organizes and
plans IT projects; Initiates/develops project charter & scope
independently; interacts positively with project sponsors, vendors and IT
Leadership to determine project requirements and participates in the project
contract process, and tracks purchase orders to ensure that all project goals
are being addressed. Within the project/program framework – plan, allocate
and supervise project direction, scope, tasks, resources and activities. This
includes but is not limited to developing, maintaining, and ensuring
adherence to the organization’s Information Technology PMO standard.
Facilitation of proper transition of project support to Customer Service at
the completion of each assigned project and /or program. Proactively
anticipates and responds to identify potential risks and/or issues, and
provides and participates in implementation of
options for resolution Implements and monitors the project change control
process, and documents and facilitates the outcomes of the change control
process for assigned projects. Provides mentoring for PMs and other IT staff
and operation teams that utilize project management methodologies. Exhibits a
deep knowledge of principles, practices, and theories. Outstanding record of
project management success as demonstrated in results achieved and use of
project management methodology. Considered a resource for others. Maintains a
strong and current awareness of project management industry trends and best
practices.
2.
Communication
Effectiveness: Ensures project status, issues, and successes are communicated
to all levels (team, management, stakeholders, etc.), documented and is in
accordance with project plan and standards as outlined by organization’s IT
Project Management Office (PMO). Ensures open communication across project
teams and maintains objectivity in all communication utilizing fact-based
information. Demonstrate superior
inter-personal skills, conflict resolution, and negotiating skills with
various levels of management and project team. Leads pre-engagement
preparation and implementation planning, and transition to support. Defuses
emotionally charged situations and uses them to constructively build greater
shared commitment to the end goals. Motivates project team to action. Identifies common themes, makes inferences,
and draw conclusions.
3.
Resource and Fiscal
Management: Ensure acceptable level(s) of project staffing and oversight of
consultants, contractors, and vendors to meet the requirements of the agreed
upon contract for assigned IT projects. Directly manages all internal
resources assigned to project or program for work assignment completion, and
manages external resources in the absence of a vendor project manager.
Schedules activities, events, and programs, as well as the work of project
team members, in support of Customer needs and expectations. Establishes and
maintains cooperative and positive working relationships with customers and
project staff. Escalates vendor related issues for resolution. Manages vendor
Project Manager and coordinates with vendor PM to manage vendor resources.
Engages vendor to resolve issues related to vendor-provided resources and/or
agreed upon project activities as per the contract. Provides
mentoring/guidance/ management to PMs and team resources. Cultivates
relationships with vendor to obtain information about future application
developments in the functional area and to try to influence those
developments in ways favorable to the organization during the life cycle of
the project. Participates in the development of project/program budgets.
Responsible for managing the project budget i.e. (actual vs. budget,
forecasting, etc.). Project/Program budget typically greater than $500,000.
4.
Critical Thinking
Skills & Problem Solving: Responsible for identifying and managing
project with high-risk and high visibility. Engages the proper resources and
facilitates and actively participates in the resolution of project related
problems. Mentors Project Managers to identify and manage project risk, and
how to engage the proper resources and facilitating the resolution of project
related problems. Identifies, develops, and initiates innovations and
solutions where precedents and procedures may not exist. Works
cross-functionally to solve problems and implement changes. Analyzes
decisions and actions in support of strategic direction. Works with Executive
Management to resolve more complex problems.
5.
Collaboration:
Demonstrates superior collaboration skills and techniques; define alternate
solutions; resolve conflicts; and create positive relationships with others.
Establishes clear ground rules for behavior during project activities.
Maintains a controlled and relaxed demeanor during intense situations. Uses
good listening skills to document the issue accurately. Activates proper
escalation protocols. Mentors Project Managers. Projects a credible executive
image. Fosters and manages productive relationship with various executive
level sponsors.
6.
Accountability
and Decision Making: Acts decisively
in critical situations or to circumvent potential problems. Regularly makes
decisions and takes independent action on matters affecting project goals.
Guides project team and other project managers in learning and applying
useful decision-making approaches. Partners with sponsors in understanding
and creating opportunities in making timely choices.
7.
Influencing and
Leading: Provides leadership, vision, and direction setting for both project
team and stakeholders. Viewed as an expert, highly sought after resource.
Establishes contacts, relationships, internal and external to the
organization. Appropriately utilizes
resources on improving project effectiveness.
8.
Project
Management Tools: Proficiently utilizes current organization’s versions of
desk top software to perform project planning and oversight for example:
Windows, MS Project ,MS Office, MS SharePoint.
Mentors Project Managers in the use of desk top software Participates in the
evaluation and selection of project management technologies.
9.
Administrative
Responsibilities: Develop and continuously improve project management
toolkits, methodologies and training pathways for the PMO. Provides mentoring
of PMs and provides mentoring for other IT job roles that use project
management methodologies as part of assigned duties. Reviews potential PMO
candidates and participates in the interview process. Participates and
contributes to the RFP/RFI process and/or research other market research opportunities
as assigned. Offers suggestions and assists leadership in departmental
process improvements.
10.
Team Building:
Leads departmental teams. Coordinates team cross training. Leads new
technology projects and shares knowledge with team members. Creates
presentations and/or reports for staff meetings.
11.
This
position may require travel to other facilities or affiliated sites to assist
with implementations, training, and/or support.
12.
Adheres to
the established policies of the West Virginia United Health System (WVUHS) as
well as the policies of the entity or entities where the IT team member is
assigned to work and/or employed.
13.
Other
duties may be assigned.
PHYSICAL REQUIREMENTS: The
physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
1.
Frequent
walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting,
grasping are necessary body movements utilized in performing duties through
the work shift.
WORKING ENVIRONMENT: The work
environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
1.
The work
environment is a standard office environment.
SKILLS AND ABILITIES:
1.
Ability to handle and maintain confidential information.
2.
Ability to work well under high stress conditions.
3.
Ability to work independently or cooperatively as a team member.
4.
Ability to adapt to various workloads and assignments.
5.
Ability to
work with multi-disciplinary groups.
6.
Must have reading and comprehension ability.
7.
Must be able to type.
8.
Possess good oral and written communication skills.
9.
Ability to prioritize tasks.
10.
Ability to
work in a fast paced and rapidly changing environment.
11.
Must be
flexible.
12.
Ability to
sit for extended periods of time.
Date Reviewed/Revised: July 2017
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