Primary Talent Partners is a staffing firm supporting clients nationally. This position is a 5 month contract with a great client of ours in Houston, TX. If hired for this position, the selected candidate would be a W2 hourly contractor of Primary Talent Partners reporting to and taking instruction from the client hiring manager.
***5 month contract, extensions possible – $30-$32/hr. W2, no benefits***
This job is for someone more junior, and will be the perfect opportunity for a budding IT project manager/ambitious Functional-side network engineer. This person should have knowledge of the following things, although certifications will not be expected:
- PMBok (if only academia â OK)
- Experience working on an IT project at an enterprise scale
- ITIL fundamentals/ideology/awareness
- Service Now
The Network & Service Delivery Lead is the key actor to deliver the GIO Network & Telecom services offers to the customers :
-Qualify the customer’s requests, needs and contexts
-Rely on the GIO’s service catalog and Network & Telecoms agreements to provide the services to the customers
-Transform business and functional needs into Technical detailed solution and Quote, including knowledge of main routing, switching and Wi-Fi products of the market (Cisco and HP)
-Coordinate all the internal and external stakeholders to succeed in delivering the services : Customers and their third parties, Carriers, GIO’s technical experts and common support teams like financial control, O&M outsourcer, etc.
-Ensure the services are delivered in compliance with GIO Network & Telecom processes and commitments
-Manage the Delivery on the complete life-cycle from Demand, Quote, Negotiation, Change implementation, Financial information for Customer invoicing, Hand-over to Operations teams
-Responsible for organizing the Service delivery activity including Demand Management in ServiceNow and KPI’s
Accountable to fulfill the Network Operations and third parties acceptances procedures to ensure excellence of the day to day operations
-Reports on activity, progress, costs, issues, arbitrations required Scope:
– All the GIO’s Network & Telecom Services including WAN, Internet, LAN, Wi-Fi, IP Telephony, DHCP
– 11 countries in Americas, +500 locations and +7500 end-users. The Service Delivery Lead reports to the N&T Director for Americas.
To succeed in this job position, the Network and Service Delivery Lead :
-is aware of the GIO Network and Telecom’s service catalog and stays informed of any evolution that may impact the way the services are delivered,
-knows all the different processes (PMO, quotation, ordering, acceptance, change management, asset management, etc.) he has to apply in his daily work,
-provides all the required support to the Network Operations team to fix any incident resulting of a change he has coordinated,
-provides the correct level of reporting to his management and to his customers to ensure that all key actors have the correct level of information,
-manages his own priorities between the different projects accordingly to the customers’ needs and management’s arbitrations.
Position Requirements
-Bachelorâs degree preferred;
-A good knowledge of technical IP solutions is required
-Very good grasp of WiFi and Routing technical knowledge is expected
-Experience in circuit delivery and tracking is required. Experience of US Carriers network and management is required
-Technical network certification is a plus.
-Very good knowledge of Managing Demands and Changes in ServiceNow
-Ability to challenge efficiency and compliance of a technical solution is expected.
-Very good interpersonal skills are required, like autonomy and a proactive mindset.
-Excellent oral and written communications, with an ability to organize, present and discuss technical information with personnel across geographies.
-Above technical considerations the service delivery manager is expected to proactively identify risks of the projects he manages.
-Project management and ITIL certifications would be appreciated.
-English required. Spanish, Portuguese, or French is a plus.
Job Type: Contract
Salary: $32.00 /hour
Experience:
- ITIL: 1 year (Preferred)
- ServiceNow: 1 year (Preferred)
- Telecom: 1 year (Preferred)
- PMBOK: 1 year (Preferred)
Contract Renewal:
- Likely
Find one job in US 