Director of Safety Programs

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Company: Lime
Location: San Francisco, CA 94114 (Eureka Valley – Dolores Heights – Castro area)

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Lime is a smart-mobility provider that offers cities an array of products including electric scooters (Lime-S) and e-assist bicycles (Lime-E). Lime aims to revolutionize mobility in cities and campuses by empowering residents to take charge of their commutes with cleaner, more efficient, and affordable transportation options that improve urban sustainability.

As the Director of Safety Programs, you will be responsible for creating and owning safety programs across all markets. This position will design Lime’s external facing trust and safety programming, design operational guidelines, identify and prioritize safety policies, and measure success. In this role, ensuring that our trust and safety policies are accurately communicated to riders, non-riders, the media and cities effectively and clearly is critical. This position will report to the Vice President and Global Head of Trust and Safety.

What You’ll Do

  • Serves as a key subject matter expert, advisor, and liaison to Lime’s Trust & Safety team and other leadership members to develop programming and outreach strategies
  • Manages oversight for the creation and development of comprehensive and innovative new safety programs to keep riders and pedestrians safe
  • Collaborate and develop relationships with Communications, Legal, Operations, Government Relations, and others to proactively address safety issues in the public
  • Collect feedback on policies and messaging with internal and external customers, along with overseeing research (both quantitative and qualitative) to inform decision making
  • Identify and partner with international, national, and industry-leading organizations to promote safety across markets
  • Design proactive roadmaps prioritizing policies and implementation of safety programs
  • Foster a team culture of trust, commitment, accountability, and continuous improvement within the organization

About You

  • 10+ years experience, with 5+ years in a role overseeing safety programming, policy advocacy or government relations, consulting, risk management, global operations, or public affairs in high-growth technology companies, non-profits, or government agencies
  • 5+ years of people management experience, including managing leaders and managing remotely across multiple regions
  • Strong verbal and written communication skills and high technical aptitude with the ability to engage internal and external customers
  • Exceptional organization skills to manage complex situations with high visibility
  • Ability to execute effectively and lead team to implement with clear and measurably results
  • Deep understanding of policy implementation and interfacing complex issues to various stakeholders
  • Ability to project manage across decentralized teams with an emphasis on prioritization and multitasking; ability to adapt to a fast-moving environment
  • Gravitates to leveraging data to inform and support critical decisions and establish operational and success KPIs
  • Exceptional stakeholder management and relationship building skills
  • Highly motivated self-starter with an eagerness to learn and grow
  • Ability to foster collaboration and facilitate teamwork
  • Passion for serving Lime’s users and enabling our mission and products

What We Offer

  • Opportunity to revolutionize transportation with the leader in urban mobility solutions
  • A position that offers a variety of career and resume building experiences with the fastest growing startup of 2018
  • Scale with a rapidly growing organization, with tons of opportunity for growth
  • Play a role in the transformation of urban mobility and sustainability
  • Work with a team of fun and motivated individuals
  • Competitive salary and benefits
We here at Lime strive to build a workforce comprised of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Lime is an Equal Opportunity Employer.

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