Director Finance Billing

Requisition Number: 75957

The Director of Finance is responsible for leading the North America Services Finance Area. This role provides strategic direction and oversight of front-end revenue cycle processes and outcomes for all professional, technical and managed services offerings and E-Commerce transactions. This position works closely with cross-functional leaders to formulate go-to-market strategies and align Finance Operations with processes, procedures and policies to support client billing and revenue recognition. The Director of Finance sets the vision and priorities for the team including resource planning, productivity measurement and budget attainment.

The Services Finance team is comprised of three groups:

• The Summary Billing team provides customized and aggregated billing services to enhance the client experience and optimize opportunity for efficient payment.
• The Service billing team drives the service contract process from the point of signature through set-up, billing, and revenue recognition within the SAP contract module.
• The E-Commerce/Cloud team supports the billing and reconciliation process of the E-Commerce/Cloud solutions within the developing E-Commerce platform.

What you’ll do:

This role requires a strong leader who can effectively navigate all levels of the organization. It is a highly visible role as the teams are responsible for managing the billing process for our clients as well as ensure the process meets US GAAP standards with solid audit controls for revenue recognition. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage all aspects of the Service Statement of Work process from point of signature, billing and revenue recognition validation
• Collaborate with Finance Executive leadership and Service/E-Commerce leadership to ensure operational alignment
• Establish team objectives, key metrics and identify operational trending to assist with volume and productivity management
• Report, analyze and identify trends in business metrics and develop action plans to drive improvements focused on increasing operational efficiency
• Work cross-functionally with Global Transformation, Solution areas, Sales, IT, Finance, Marketing and VMO (vendor-managed operations) to continually improve operational efficiencies, processes and performance
• Escalate and resolve client billing issues quickly
• Manage productivity metrics within the groups effectively
• Establish documented standard operating procedures as well as interdepartmental policies and procedures to bring the teams to a consistent level of performance
• Recruit, hire and develop management and extended US and international teams
• Provide guidance and training assistance to employees by understanding individual teammate’s professional goals, to help them achieve high levels of success
• Other responsibilities as assigned

What we need:

Bachelor’s degree (B.S. or B.A.) from a four-year college or university; minimum 10 years related experience and/or training; or equivalent combination of education and experience required. Education in Information Technology, Business Administration, Finance or Management strongly preferred. Experience in the information technology industry required.

Knowledge, Skills, and Abilities:

• Effective leadership skills with strategic focus, the ability to build and develop strong teams and provide overall team vision and direction
• Polished professional with executive presence who is comfortable interacting with all levels of internal and external contacts
• Excellent communication (verbal and written), organizational, and time management skills
• Ability to effectively present information in a professional and effective way
• Ability to respond to questions from executives, clients or other teammates in a timely and accurate manner
• Passion for process and system improvement
• Read, analyze and interpret general business requirements, technical procedures or regulations
• Strong collaborator cross-functionally and ability to resolve and escalate issues with a wide range of personalities
• Strong project management skills culminating in timely, effective results
• Demonstrated resourcefulness in gathering knowledge, problem solving and getting things completed
• Solid problem solving and consultative skills a must
• Self-driven, motivated and results-oriented
• Builds relationships and quickly develops trust with leaders and teams
• Remains calm under pressure and can multi-task effectively
• Adheres to US GAAP standards

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at insight.com.

• Founded in 1988 in Tempe, Arizona
• 7,400+ teammates in 19 countries providing Intelligent Technology Solutions for organizations across the globe
• $7.1 billion in revenue in 2018
• Ranked #417 on the 2018 Fortune 500, #12 on the 2018 CRN Solution Provider 500
• 2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 Microsoft Worldwide Artificial Intelligence Partner of the Year
• Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology and #5 on the Phoenix Business Journal 2018 list of Best Places to Work (Extra Large Business)
• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today’s talent leads tomorrow’s success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Tempe || Arizona (US-AZ) || United States (US) || None || None || US – Tempe, AZ ||