Assistant Vice President, Claims

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Company: Kemper
Location: St. Louis, MO

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Location(s)

St. Louis MO

Details

Responsible for leading and delivering operational excellence within the claims division for the Kemper Life organization. This leader is accountable for setting the strategy for Life, A&H and P&C claims segments in support of division goals and objectives. The AVP of Claims is empowered to deliver results while leading, coaching and developing the team of professionals supporting the claims organization.

The ideal candidate will also drive strategic initiatives within the claims segment, including key vendor management, process transformation and the team culture evolution towards a high-performance end-state.

This position reports directly to the head of operations.

Position Responsibilities

  • Develop the vision and goals for the claims department in compliance with the federal, state and company guidelines.
  • Develop and maintain positive customer relationships and provide superior customer service.
  • Guide and coach the team of Managers, Supervisors, Claim Specialists and Adjusters.
  • Actively negotiate and manage vendor services as appropriate to servicing combined claims. Includes being accountable for vendor management—contracts and Service Level Agreements being met.
  • Keep a detailed watch on metrics, people, process, and technology to ensure Claims trends are addressed and risks mitigated for seamless service and operations. Ensure policies and procedures are uniformly implemented.
  • Develop, manage and track a consolidated operating budget. Control costs while seeking ways to increase productivity, improve quality and enhance revenue.
  • Act as a change leader, championing an environment that promotes continuous improvement, best practices, customer focus, and operational excellence.
  • Provide technical oversight and direction to claim personnel at all levels.
  • Effectively partner with peers and executives in underwriting, policy administration and call center teams.
  • Coordinate, review and respond to all Internal Audit and DOI Market Conduct examinations.

Position Qualifications

  • 8+ years of related experience
  • Insurance experience in Life, A&H and P&C.
  • Bachelor’s degree or extensive claims-related experience at a management level
  • Strong proven leadership and management skills.
  • Excellent interpersonal, written and verbal communication skills.
  • Superior knowledge of the Claims operations, processes, and payment outcomes.
  • Strong financial acumen.
  • Executive presence.

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