Vice President of Operations

Summary of Position:

The VP of Operations will plan, direct, and coordinate operations among the various organizational departments. This includes formulating policies, managing daily business operations, and planning the use of resources to help accomplish company and departmental goals. A critical part of this role is fostering and ensuring communication of company goals and specific projects occurs between and within departments. This position reports directly to the GM of the Green Industry segment of Clearent Field Services, and therefore, helps facilitate their vision and plan.

Duties and Responsibilities:

• Provides day to day leadership and partners with supporting departments to monitor KPI’s and ensure achievement of financial goals.
• Work closely with leadership team to minimize bottlenecks and ensure teams are moving quickly in coordinated direction.
• Work closely with key individuals outside Service Autopilot organization (Clearent and FieldEdge).
• Help establish and implement departmental policies, goals, objectives, and procedures in conjunction with department heads and staff members.
• Work with department heads to define and measure productivity or goal achievement, and other operational metrics.
• Based on these metrics, help identify areas of improvement or opportunity, and work with department heads to develop and implement plans to see this accomplished.
• Develop communication channels and procedures for sharing company news; relating specific directives, projects, and deadlines; and for providing appropriate feedback.
• Meet regularly with department heads and other staff to ensure all are aware of and working towards common goals, and to identify any potential obstacles.
• Direct administrative activities in support of specific projects and ongoing operational needs.
• Review and approve company expenses and employee expense reports.
• Work with GM and accountant to establish budgets and identify potential cost savings.
• Work closely with HR regarding interviewing, hiring, and termination of employees; ensure departments complete necessary performance appraisals; address personnel complaints and resolve escalated problems.
• Help identify potential career paths for specific positions or individuals and determine necessary skills and steps for continued personal and professional growth within the organization.
• Guide, mentor, and develop team members enabling them to meet their full potential while achieving performance goals and company objectives.
• Promote the company mission and vision; and continue to foster and expand our incredible culture of individuality, community, and mutual respect for our Customers and our Team.

Qualifications:

• 5+ years of related work and direct management experience; preferably in SaaS or related industry
• Highly organized with strong attention to detail and proactive problem-solving skills
• Dynamic and personable individual who can quickly develop effective working relationships throughout the organization, inspiring and influencing others to reach their highest potential
• Strong leader who can motivate multiple teams, help provide direction for the growth of the company- all while staying laser-focused on needs of Service Autopilot Members
• Proven track record of managing complex cross-functional teams and leading key operational functions such as customer service and implementation
• Deep understanding of team development, cohesion, and business strategy from a people perspective
• Effective team player who is accustomed to working in a matrix environment with a focus on achieving a common goal with and through people

About Service Autopilot:

Service Autopilot, voted a Top Work Place in DFW, provides forward-thinking software solutions, business growth strategies, and robust training to entrepreneurs in the Field Service Industry. Our 90+ staff has securely established Service Autopilot as a major player in our industry. As we continue to grow, our Members find our software to be an invaluable tool in managing and growing their entire business. Our team strives to make a positive impact on the professional and personal lives of each Member and our community.

Job Type: Full-time