Vice President of Operations

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Company: UnitedHealth Group
Location: Minneapolis, MN 55406 (Howe area)

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Opportunities with Sanvello Health. A career with Sanvello Health is a way to help deliver on the best mental health care experience and provide access to care in underserved areas. Sanvello is part of the UnitedHealth Group family of businesses, making us part of a global effort to improves lives through better health care. Our team shares a passion for innovation and service while striving to deliver the full experience of therapy, psychiatry and coaching. We’re dedicated to collaborating with primary care partners as a way to improve outcomes for patients and at the same time, empower our clinicians to provide the best quality care. Learn more about a career with Sanvello, and find out how your compassion can drive results and your life’s best work.(sm)
You’ll enjoy the flexibility to telecommute, as you take on some tough challenges. As the Vice President of Operations, you will be responsible for helping to build and run the day-to-day operations of the company, with a significant focus on establishing core back-end operations capabilities, including (but not limited to) workforce management, client implementation, clinical and non-clinical workflow solutioning, scheduling, credentialing and workforce training. This role must be capable of leading teams and executing on daily operations across a distinct new healthcare platform. This position is responsible for operationalizing and executing the organization’s strategy, providing leadership, priorities and direction to teams. This person will be accountable for achieving goals and metrics across Operations, including effective demand/capacity measures, client satisfaction, member satisfaction, and operations efficiency.
Roles & Responsibilities:
Develop and implement back-end business operations:

  • Develop basic organizational competency and tools in implementation, workforce management, business process design, e-to-e clinical / non-clinical processes, training and capability support
  • Drive development of scalable core processes
  • Support capability development across Operations areas (e.g. EHR, telephony, LMS, credentialing, app build, SalesForce, etc.)
  • Recruit/hire and train talent to support operations functions
  • Support the operating cadence and performance management plan with clear and measurable metrics


Ongoing responsibilities include:

  • Lead small day-to-day “back-end” operations team
  • Contribute to forward strategy and planning for the business
  • Help to facilitate process design and metric management for operational pilots
  • Establish ongoing operations metrics in partnership with the Performance Management team
  • Manage ongoing performance against established goals and success measures
  • Collaborate regularly with Field Operations team, Coaching Operations team and Chief Medical Officer to ensure business processes and back-end capabilities support day-to-day clinical, coaching and customer service operations
  • Interface directly with clients to understand their needs and how our operations can evolve
  • Build repeatable implementation processes with associated metrics
  • Drive a culture of quality and high Net Promoter Scores


Key accountabilities include:
  • Net Promoter Score performance
  • Establishing and scaling base operations
  • Delivering against leading indicators
  • Managing workforce quality, experience and utilization
  • Continually evolving operational practices and processes in order to rapidly scale the business
  • Driving high employee engagement, retention and satisfaction

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements:

  • Highschool Diploma/GED or higher
  • 5 + years of experience managing/leading teams
  • 5+ years of experience leading and directing functions, operations and/or large complex programs
  • 5+ years of healthcare experience

Preferred Qualifications:
  • Healthcare start-up/incubator experience
  • Behavioral Health experience
  • Provider-facing experience

Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 6 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life’s best work.(sm)

  • All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.