- Bachelor’s Degree or equivalent
- 7-10 years professional experience with a focus in relationship management and negotiation skills
- Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
- Proven ability to communicate clearly and concisely with Selling Partners and stakeholder teams; written, verbal, presentation, and interpersonal skills
- Proven strong attention to detail and excellent problem-solving skills
- Demonstrated effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment
- An ability to work an lively environment where continuous innovation is desired and ambiguity is the norm
Strategic Account Manager
As an organization, Amazonâs US Selling Partner Recruitment and Development Organization is in a unique position to be highly influential; driving dialog and nurturing opportunities with Amazon Customers, Amazon Category teams, and Amazon Selling Partners.
The Strategic Account Manager is responsible for improving retention amongst the largest Selling Partners in the US Marketplace.
Members of this team create innovative ways to identify operational improvement opportunities and account management issues resolution through partnership with internal stakeholders such as Selling Partner Support, Financial Operations and Amazon Business Advisor, with the objective of improving our overall relationship management of Selling Partners at Amazon.
As an organization, Amazonâs US Selling Partner Recruitment and Development Organization is in a unique position to be highly influential; driving dialog and nurturing opportunities with Amazon Customers, Amazon Category teams, and Amazon Selling Partners.
The Strategic Account Manager is responsible for improving retention amongst the largest Selling Partners in the US Marketplace.
Members of this team create innovative ways to identify operational improvement opportunities and account management issues resolution through partnership with internal stakeholders such as Selling Partner Support, Financial Operations and Amazon Business Advisor, with the objective of improving our overall relationship management of Selling Partners at Amazon.
We are looking for Senior Account Managers to help shape the future of the Selling Partner Account Management program. The role is focused on driving success for some of the most influential Selling Partners in the US Marketplace and leveraging key learnings/feedback to improve how Selling Partner operate at Amazon.
Roles & Responsibilities:
- Owns the account management process for accounts by eliminating headwinds faced by Selling Partners.
- Identifies areas of improvement by capturing the voice of the Selling Partner.
- Understands how to prioritize Selling Partner requests that facilitate growth.
- Utilizes internal resources to help Selling Partners succeed.
- Analyzes key open issues and resolution metrics for each of the managed account.
- Thinks beyond individual campaigns and applies knowledge to future plans for 1:1 and scaled management.
- Advocates fiercely for Selling Partners internally.
- Responds promptly and accurately to questions from both internal business partners and external Selling Partners, including high-level leadership teams.
Planning/Analysis:
- Conduct deep dive analysis on issues affecting Selling Partners account management performance and provides the Voice of the Selling Partner as an input into product development and account management process improvement.
- Analyze category trends, diagnose root causes of performance issues and creates actionable plans for account level operational improvements.
- Supports inputs per assigned territory, closing gaps and blockers within the portfolio of accounts managed.
- Implements account management best practices and SOPs into the business development framework.
Develop and Solve current issues for Existing Business Partners
– Dives deep on Selling Partner -level issues and delivers recommendations.
- Builds Selling Partner-level account management plans.
Business Operations
- Manages complex issues and account transactions, either directly or through escalations.
- Builds reports for external and internal partners.
- Utilizes tools and helps ensure tools evolve with business needs.
- Contributes to product ideation and enhancements.
- Uses data and analytics to make day-to-day business decisions and achieve results.
- May address unconventional problems, questions, or situations, taking into consideration established criteria to determine solution.
Product Knowledge
- Understands the ecosystem of related Amazon products available to the same customer base and is able to provide recommendations to customers on how they might leverage two or more products.
- Identifies, quantifies, and defines feature enhancements and new products to improve Amazon product based on customer feedback, data analysis, and feature gaps with competitive products.
Leadership and Communication:
- Become a thought leader in defining success criteria and understand business needs of large Selling Partners in an ever-changing business environment.
- Partner with internal Sales teams to align programs and initiatives to drive issues resolution in existing Selling Partner base.
- Understands and communicates vision for team members.
- Drive content for internal business communications via weekly email flash highlighting various initiatives, successes, closed account management issues and platform improvement opportunities.
- Problem-solving passion and service orientation
- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, SalesForce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint
- SQL skills
- Success managing dynamic account portfolios
- Account Management experience
- Effective C-level communication skills
- MBA desired
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