Scrum Master Sr

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Company: Anthem, Inc.
Location: Atlanta, GA

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In 2017, Anthem established the Salesforce.com Center of Excellence (CoE) to leverage CRM capabilities and maximize the value of future investments by establishing an operating model to provide in-depth analysis of CRM trends, developing best practices that anticipate business needs, standardizing CRM processes to increase efficiency, reduce duplication, and drive consistent CRM Enablement experiences. Fast forward to 2019 and consider these facts about Anthem’s Salesforce.com:

  • 100% agile

  • Supports 16 business units

  • Has over 300 associates and contractors

  • Leverages >100k Salesforce.com licenses across several platforms

  • Rapidly expanding to increase strategic advantage as well as CRM Enablement and adoption.


Anthem’s Saleforce.com CoE is developing a dedicated Solution Consulting team to assist in the development of strategy and advisory services. The team will be comprised of innovators and problem solvers who apply their digital marketing, CRM and executive-level business acumen coupled with our proven Salesforce methodology to deliver comprehensive business and CRM engagement strategies that differentiate and win.

As a Salesforce Scrum Master Senior or Advisor you will be responsible for the administrative, coaching and leadership roles that make Scrum development/delivery possible.

Here’s what you’ll be doing:

  • Work with business partners to identify and implement multiple and complex technical systems and/or products of varying sizes.
  • Manage medium to large systems and/or products.
  • Act as a buffer between the team and process overhead, so each team member can focus on the timely delivery of software.
  • Shield the team from interruptions and removes obstacles that may impact the delivery of the product.
  • Guide the teams operations by facilitating ceremonies (e.g. daily standup, sprint planning) and instilling Agile principles into daily activities to ensure smooth functioning of the delivery team.
  • Facilitate internal and external communications (e.g. task coordination, progress tracking/reporting, dependency management).
  • Ensure team is well-informed on internal and external initiatives and activities.
  • Keep external stakeholders, collaborates, and other interested parties are well-informed on team progress and activities.
  • Ensure smooth delivery of team, tracks and removes and obstacles and barriers that may prevent progress.

Here is what we need from you:BS/BA in Computer Science, Engineering, or related discipline with IT focus degree is preferred.7years experience implementing Agile methodologies for the Advisor level and 5 years experience for the Senior level; or any combination of education and experience, which would provide an equivalent background.5+ years working on the delivery of CRM and related applications.Experience with SalesforceMust be highly effective at working with all levels of resources and leadership.Strong communication skills, customer relationship management skills and team leadership skills are paramount to the success of this role.Must be a results oriented, get things done leader – with a history of success and the desire to help an organization evolve and growSalesforce Admin Certification a plusPreferred CSM, CSPO or equivalent; Preferred experience within medium sized Agile implementations (e.g. 5-7 teams)This position will be located in one of the following office locations:Atlanta, GA; Richmond, VA; Norfolk, VA; Indianapolis, IN; Mason, OH