Reverse Logistics Project Manager

What You’ll Do:

You’ll help change the world for the better. At Cisco, our CEO has stated a goal to get all product back from customers who want to return it. Part of our job is to assist our customers as they handle those returns. This involves project managing new, disruptive systems that make it easy for clients to return their gear, syncing with the account teams selling new deals to build a more “circular economy” where returns are encouraged, not an afterthought.

As our Program Manager you will support the Reverse Logistics team to apply standard methodologies to drive the and implement the evolution of the mission and vision of the work we execute the project of obtaining the product from customers who want to return it to Cisco. You have a strong eye for business & awareness of the Reverse Logistics domain with the ability to navigate between the big picture and the details with speed and agility. You will work closely with executive leaders, partners and Cisco clients to influence outcomes and achieve results. You will be responsible for managing the Reverse Logistics projects delivery process, scope and costs of complex projects with minimal supervision; drives completion of the project and mentors other team members aligned to the strategic planning processes, our investment management and financial budget, maturing our organizational and service management framework, and evolving our team & culture.

Our big goal is to build a true “Circular Economy” at Cisco- one that helps Cisco and helps the world.

We want the best talent and the best ideas to change the game at Cisco. We believe that building Circular Economics is as much an economic game changer as the development of barter 100,000 years ago. Join us as we build something groundbreaking in High Tech.

Areas of Focus:

Strategy & Planning:

• Help drive Reverse Logistics strategy and business planning processes by helping to build commitment and bridging together project roadmaps and initiatives across Cisco functions and partners in concert with Operations and other Long-Range Planning timelines.
• Inspire change through collaboration on the strategic development and management of Reverse Logistics organizational success measurements. Facilitate establishing annual organizational objectives and priorities and ensure accountability for performance and results.
• Establish and lead processes for effectively managing the organization (i.e. Objectives and Key Results (OKRs), annual planning, headcount, budget and expenses metrics).
• Manage the cadence, agenda & facilitation of internal staff meetings, internal QBR’s and potential strategic offsite’s.

Financial & Service Management:

• Manage the development of detailed financial plans in alignment with the long range and annual strategic plans developed for E2E budget management (i.e. Monthly budget forecast to actuals, Head count and requisition management & tracking and team travel).
• Partner with the finance organization to provide annual and quarterly budget direction and expense forecasts in alignment with organizational mission objectives and priorities.
• Support internal teams with financial oversight and transparency to ensure strong financial execution to targets and alignment of resources to priorities at all levels of the organization.
• Manage the Reverse Logistics journey to implementing service management principles to ensure efficient use of resources while exceeding the Supply Chain services expectations.

Culture & Skills Development:

• Lead the Reverse Logistics effort to attract and acquire talent from a multitude of diverse sources.
• Manage the strategy and execution of talent/team development, culture and retention programs designed to onboard, engage, and evolve a highly skilled Reverse Logistics workforce for the organization.
• Facilitate the evolution of a culture of inclusion and collaboration to ensure that our workforce embraces a diversity of ideas and solutions to address the Reverse Logistics challenges of the future.

Exec-level Communications:

• Support the activities of the Director of Reverse Logistics in preparation of business presentations for Internal meetings (New Programs, QBRs, LRP, etc.) as well as updates to executive peers, cross functional teams, and operational partners.
• Foster a culture of transparency, accountability and consistency through regular communication and succinct messaging on the goals and objectives of the organization and our progress to achieving them.
• Manage team-wide and executive communications. Develop and manage content for All-Hands, off-sites, executive presentations and organizational newsletters.

Who You’ll Work With

Cisco has the best logistics and sustainability professionals in the Industry. You’ll be working in Reverse Logistics and the team’s mission is to help customers identify what needs to be returned, market our capabilities to assist them, get the stuff back, and get it to the highest and the best type of reuse globally. The team is a great mix of young and old, experienced and excited, and we are passionate about crafting diversity as a driver to success: diversity of thought, of origin, of personality, race, culture, orientation, and more. We believe that our differences build stronger solutions and stronger value.

You’ll also be working with the best providers in the industry. We work with the top Reverse Logistics and Recycling companies in the world, and our leadership sits on the Advisory Boards for the Reverse Logistics Association and the Scheller College of Business Sustainability Advisory Board at Georgia Tech. We are innovators, and we run two innovation centers globally. You’ll learn an incredible amount as you push us to become even better.

Who You Are

• 8+ years of relevant work experience in business operations, including strategic planning facilitation, financial acumen and oversight, workforce development and program management
• 5+ years of management experience leading teams and/or service functions
• 3+ Years of relevant work experience supporting Reverse Logistics process operations or product take back.
• BS/BE. Masters in CS /CE / EE. MBA a strong plus
• Strong operations and process skills required, including project/program management experience and/or related certifications such as PgMP or PMP
• Excellent written and oral communication skills with the ability to adapt from executive to employee messaging.
• Excellent verbal communication and Executive-level meeting facilitation skills
• Knowledge of Cisco’s portfolio and business a strong plus
• Demonstrated leadership skills and experience working with cross-functional teams to align thinking and ensure effective decision-making & aligned communication
• Strong analytical thinking and problem-solving ability
• Self-starter, ability to work independently
• Fun, highly energetic personality; great teammate that works well in collaborative situations

Why Cisco

WE ARE CISCO

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.