Product Information Manager

Overview
The Product Information Manager role is accountable for maintaining and managing the Product Information in PIM system. His/her responsibility is to maintain content quality, to format, review, edit, and upload product content/Media into the Product Information Management and Digital Assets Management Systems. This data is consumed and connected to SBD consumer-facing websites, B2B/B2C e-commerce applications, etc. He/she will work closely with key product information stakeholders, including Digital, eCommerce, and Commercial to ensure product information consistency online and offline.

Essential Duties and Responsibilities

• Acquiring and maintaining product data.
• Performing data loads and mass data updates.
• Managing the Brand Catalogs and ensuring data accuracy and completion.
• Supporting and training the stakeholders and local users on the systems.
• Working with local markets to ensure that translations are completed within the required timeframe and to a high standard.
• Providing reports and templates to assist with ongoing data management.
• Working with IT on enhancements and bugs.
• Serve as a functional advisor and problem solver to stakeholders to assist them in optimizing their use of the product suite.
• Perform monitoring, tuning and troubleshooting.
• Perform system refresh, product copy, product export/import and new product setup.
• Perform daily health check which includes checking product information status, system logs and database logs for any issues.
• Primary responsibilities are leading peers in various markets in the integration and implementation of incoming and outgoing data feeds, data governance, and system administration.
• Other functions include analysis of requirements and issues, and working with team members and stakeholders to complete requests.
• Communicate with technical and non-technical users: business stakeholders, developers, end users, and Project Managers.
• Keep up to date on current and road mapped PIM features, functionality, and terminology.
• Provide support, training and education for onboard new users and all functional areas as needed
• Upload images into DAM system with correct settings and current metadata standards to maintain system search standards
• Verify all visual assets and data are synced and available in PIM, DAM and CMS systems.
• Technical troubleshooting between systems relating to role

Qualifications
Education & Experience

• Bachelor’s degree
• At least 2 years of experience in e-commerce or PIM systems.
• At least 1 year of experience/working knowledge with ADAM/Hybris or similar PIM system, and how these capabilities satisfy business requirements.
• Proficiency in acquiring, organizing, cleansing and manipulating large amounts of data.
• Technical knowledge required; development skills not needed
• Strong Microsoft Skills, an expert in Excel specifically.
• Highly organized, process focused, desire for continuous improvement
• Exceptional organizational skills and keen attention to details.
• Exceptional spelling, grammar and attention to detail
• Must perform under deadlines and multiple pressures.
• Ability to multi-task and reprioritize in a dynamic environment.
• Excellent verbal and written communications skills.
• Excellent presentation, organizational and planning skills.
• Strong analytic and problem-solving skills are requiredPRODUCT INFORMATION, DATA MANAGEMENT & COMPLIANCE
  • Accurately create and maintain item attributes in both the item master as well as legacy systems
  • Support efforts to onboard new customers, suppliers and brands
  • Maintain documentation to support new items as well as item updates
  • Responsible for institutionalization of associated processes to ensure high level of service to Field Operations
  • Troubleshoot system and item concerns and provide accurate issue resolution
  • Provide additional training and education for all functional areas as needed
  • Assist in testing of existing or new system functionality
  • College degree or equivalent work experience preferred
  • Must have a high level of integrity, and energy Must have the ability to effectively communicate with a wide variety of internal and external customers and suppliers
  • PC proficient in Windows based software programs (MS Office). Solid familiarity with operational/logistical mid-range and mainframe systems is desired
  • Excellent verbal, written, presentation, people, and diplomacy skills are required
  • Strong analytical and problem-solving skills are required
  • Ability to work independently and as part of a team.