Manager Business Processes

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Company: Norfolk Southern Corp
Location: Norfolk, VA 23510

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This position will permanently relocate from Norfolk, VA to Atlanta, GA during the summer of 2021.

Primary Purpose:

  • Improve business intelligence & analytics in the Marketing department, enhancing processes and systems

Principal Duties:

  • Evaluate existing Marketing processes and identify opportunities for improvement.
  • Assess the effectiveness and accuracy of new data sources and data-gathering techniques.
  • Develop custom data models and algorithms to apply to data sets.
  • Use predictive analytics to increase revenue generation and optimize business outcomes.
  • Coordinate with different functional teams to implement solutions and monitor progress.
  • Develop processes and tools to track Marketing performance and data accuracy.
  • Compile small-to-large data sets for various Marketing personnel.
  • Blend data sets from various sources to create automated, online visualizations.
  • Act as a project manager for small- to large-sized projects and system enhancements.
  • Assist manager & teammates on group projects and other administrative needs.
  • Develop working relationships with all Marketing business groups.
  • May manage a team or act as the primary owner of a significant business process.

Job Related Experience:

  • Minimum Level: 3 years
  • Preferred Level: 3-5 years
Education/Technical Skills

Education:

  • Preferred Level: Bachelor’s Degree (BS)
  • Preferred Majors:
    • Business Analytics
    • Business Intelligence
    • Computer Science
    • Data Science
    • Database Management
    • Information Systems
    • Information Technology
    • Software Engineering
    • Supply Chain & Logistics

Technical Skills:

  • Structured Query Language (SQL)
  • Microsoft SQL Server, Teradata, IBM DB2
  • SSIS, SSAS, MDX
  • Python
  • R
  • Alteryx
  • Tibco Spotfire
  • Tableau
  • JIRA
  • Salesforce
  • Microsoft Office
Skills/Abilities

Skills and Abilities:

  • Data Manipulation
  • Data Visualization
  • Statistical Techniques
  • Machine Learning
  • Analytical Thinking
  • Customer Service
  • Time Management
  • Written & Verbal Communication
  • Leadership
  • Teamwork

Career Path:

  • Future Jobs:
    • Group Manager Business Processes
    • Higher-level IT positions
    • Senior Market Manager
    • Group Manager, Marketing
Work Conditions
  • Environment: Office
  • Shift Work: No
  • On-Call: Occasional
  • Weekend Work: Occasional
  • Travel Required: 0-2 Days per Month

Company Overview

Norfolk Southern Corporation (NYSE: NSC) is one of the nation’s premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,500 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers. Norfolk Southern is a major transporter of industrial products, including chemicals, agriculture, and metals and construction materials. In addition, the railroad operates the most extensive intermodal network in the East and is a principal carrier of coal, automobiles, and automotive parts.

Norfolk Southern is an equal opportunity employer including veterans and disabled.