Overview
Have you ever wanted to know what it is like to rebuild the plane while it is flying? Come join the Payroll team at QuickBooks, a cross-functional team of folks passionate about making life easier on the millions of small business owners who are creating jobs for millions of others. The changing macro landscape with freelancers and contractors booming is just one of the key trends fueling this team’s charter for massive and rapid innovation, from monetization strategy to global expansion. If you lay awake thinking there has to be a better way to empower small business owners to manage their teams and power the global economy, come join us. We are a highly cross-functional, high-priority team that is humbly driven to bring the best ideas to life in a big way.
Responsibilities
- Manage all operational aspects of a mission-critical inline service in AWS and traditional data centers.
- Own the monitoring architecture and implementing monitoring agents, dashboards, escalations and alerts
- Own the operational aspects of each release, and ensuring that the customer experience is monitored, measured and improved release over release.
- Own customer support and incident management
- Utilize proven skills and knowledge, to provide troubleshooting and timely resolution of application, performance, systems and infrastructure incidents.
- Develop and drive incident management processes, playbooks and stakeholder communication mechanisms.
- Provide technical leadership, career development, coaching, objectives, and priorities of reporting staff
- Build a high performing, results-oriented organization
- Embrace & implement new ideas that produce outstanding results for our customers
- Drive adoption of best practices, tools, systems and metrics across the organization
Qualifications
- Bachelor’s or Master’s degree in Computer Science or any Engineering Discipline
- 10+ years’ experience as an established technical leader of Agile DevOps teams that have successfully delivered highly scalable, highly available, mission-critical software as a service
- Passion for being at the leading edge of technology with a minimum of 5+ years of hands on software development experience
- Able to lead positive change, cultivate product visions and innovative solutions and foster effective engineering teams with strong technical and business acumen
- Ability to think and act strategically for all stakeholders; Possesses strong verbal, written communication & presentation skills
- Strong decision maker, driver and collaborator. Expected to work effectively across teams, functional groups and business units
- Experience in strategic planning and rapid delivery of innovative, high quality software solutions for complex business problems
- Strong communication skills (Written and Oral)
- Willingness to work outside of traditional business hours is required
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