Inheritor Services Manager Vice President – Wealth Managemen…

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Company: Morgan Stanley
Location: Columbus, OH

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Inheritor Services Manager Vice President – Wealth Management Operations

Job Number:

3143240

POSTING DATE: Dec 19, 2019
PRIMARY LOCATION: Americas-United States of America-Ohio-Columbus
EDUCATION LEVEL: Bachelor’s Degree
JOB: Other
EMPLOYMENT TYPE: Full Time
JOB LEVEL: Vice President

DESCRIPTION

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career – a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

Global Wealth Management Operations provides brokerage, investment and financial services to hundreds of thousands of individual investors. We apply our expertise in serving institutional clients to create new opportunities for people to achieve their personal financial goals. Morgan Stanley has one of the largest retail brokerage networks, with numerous worldwide representatives and retail locations. Our services are tailored to each client’s investment objectives, risk tolerance, and financial needs. Products include mutual funds, stocks, bonds, and alternative investments where appropriate, as well as banking, mortgages, insurance and annuities.

Estate & Inheritor Services is a specialized team within Morgan Stanley designed to assist with the processing of client accounts during the Inheritance process.

The Estate & Inheritor Services Manager VP will be responsible to supervise, manage and support a dually located team that serves as the key point of contact for branch personnel and their clients. Additional responsibilities include facilitating communication with the staff and various branches, as well as partnering with internal stakeholders to drive projects and overall strategic vision. The position is ideal for an individual who is innovative, hardworking, and can thrive in a fast paced work environment.

RESPONSIBILITIES:

  • Lead a new operations department within the bank, working closely with management teams in various internal departments to lead initiatives and communicate changes
  • Manage two on-site managers as direct reports as they supervise the day to day operations of each location
  • Manage a team across multiple locations and time zones with a focus on client service, consistency, quality, and compliance with Firm policies and procedures
  • Oversee the transition of assets for individual clients through the legacy transfer process from beginning to end
  • Consistently manage service levels for phone and case processing time
  • Participate in recruitment and hiring of all new employees
  • Monitor internal data sources and reporting to help drive Key Performance Indicators for the overall team
  • Provide world class customer service to both field facing and internal counterparts in all interactions
  • Serve as an escalation contact, assisting associates with client service requests to ensure completion
  • Research and resolve problems with both internal and external clients accurately and in a timely manner
  • Manage and ensure team operates in line with internal Service Level Agreements by setting appropriate expectations with clients and beneficiaries
  • Participate in projects and/or remediation efforts as needed including pilot programs
  • Keep current on SEC/FINRA, Compliance and Firm guidelines and apply to processing and all interactions to ensure risk mitigation
  • Stay current on knowledge of strategic initiatives, technology, and job responsibilities within Morgan Stanley and the general financial industry

QUALIFICATIONS

Additional requirements may include:

  • Series 7, 8 (or 9 and 10) and 66 required (or 63 & 65, or 99)

EDUCATION and EXPERIENCE

  • Bachelor’s degree required or equivalent education or experience
  • 5+ years industry experience preferred

KNOWLEDGE and SKILLS

  • Creative problem solving skills
  • Effective written and verbal communication skills
  • Experience in managing a phone team or call center management
  • Excellent interpersonal and client service skills
  • Exceptional organizational and conflict resolution skills
  • Ability to manage relationships, motivate and lead groups of people at various levels
  • Evidence of strong leadership capabilities and previous supervisory experience
  • Basic knowledge of Morgan Stanley systems and procedures
  • Working knowledge of the Wealth Management industry
  • Ability to foster a positive and inclusive team culture
  • Ability to partner with a second team/location to ensure a cohesive business experience for all clients
  • Occasional travel to second location will be required, approximately 25% of the time