District Operations Manager

Overview of the District Operations Manager-HOD

The District Operations Manager – HOD will lead a team of approximately 15-20 Route Sales Representatives responsible for safely delivering bottled water, coffee, and tea to commercial and residential accounts. This leader will foster a “safety first” culture through awareness, training and accountability. This role must create a positive work environment through real-time observation and specific, constructive and actionable feedback. Working with a sense of urgency will help ensure that operational plans are executed, performance and budget goals are achieved, and team members are kept informed to guarantee alignment on consistently and safely delivering a great customer experience.

Responsibilities

• Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Route Sales Representatives.
• Champion safety by actively leading and demonstrating behaviors aligned to DS Services Core Safety Principles.
• Own execution and adherence to DS Services’ standards for all branch processes related to customer service, order delivery, and inventory through cross-functional collaboration.
• Support the personal and professional development of direct reports through performance objectives and daily coaching. Regularly participates in route rides and delivers on the job training.
• Conduct one-on-one meetings with RSRs to review sales activity results and establish corrective plans as needed.
• Promote a positive employee experience through on-boarding, orientation, and employee engagement activities.
• Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions.
• Responsible for maintaining staffing levels through talent acquisition, development, and retention.
• Ensure all team members have the proper product loaded to meet daily delivery commitments.
• Share best practices with peer team and leaders to drive productivity improvements and realize cost reductions.
• Ensure financially sounds decisions to deliver financial plan for area of responsibility.
• Serve as key part of the change network by actively leading direct reports through transformational business initiatives.
• Ensures AM and PM business routines & processes are conducted in a safe, efficient and effective manner.
• Has responsibility for facility management and landlord relationships.

Requirements

• BA/ BS Degree strongly preferred.
• Experience successfully managing multiple facilities and large teams (e.g. 20+ people) of service, operations, or logistics employees preferred.
• Proven ability to manage the performance of the team.
• Passion for working safely and demanding safe work behaviors from direct reports.
• Open-minded to change and capable of leading a team through resistance.
• Ability to effectively manage, develop and train direct reports to support the company vision, goals and objectives.
• Excellent written/verbal communication and interpersonal skills.
• Strong knowledge of financials, financial analysis and Profit & Loss statements.
• Experience managing and anticipating business challenges and changes. Strong problem solving and decision-making skills.
• Ability to listen and respond to information effectively and influence decision makers.
• Strong sales techniques, communications, negotiation and customer service skills.
• Strong technical ability and knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.
• Prior experience managing a facility/branch preferred.

Who We Are

DS Services is a national direct-to-consumer provider of bottled water, office coffee and water filtration services. DS Services offers a comprehensive portfolio of beverage products, equipment and supplies to approximately 1.5 million customers through its network of over 210 sales and distribution facilities and daily operation of over 2,100 routes. With one of the broadest distribution networks in the country, DS Services can provide service to approximately 90 percent of U.S. households and efficiently services homes and national, regional and local offices. DS Services is dedicated to achieving its mission of becoming America’s favorite water, coffee and tea service provider where consumers live, work and play. Please visit our website http://www.water.com for more information about DS Services. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.