Chief Operating Officer (COO)

Lake Geauga Recovery Centers, Inc., a private non-profit corporation providing drug and alcohol treatment and prevention services to individuals, families and the community, is seeking an experienced, energetic and innovative individual for the position of Chief Operating Officer. The Chief Operating Officer will provide management and leadership to the organization that aligns with the overall strategic plan, including operational, managerial and administrative procedures. This individual will provide support to the Chief Executive Officer in long range planning, development and implementation of goals as well as serve as acting administrator in the CEOs absence.

Area of Responsibility:

To provide leadership to the organization, including operational, managerial and administrative procedures. Leads business operations which includes collaborating with the clinical and program staff to ensure that high quality services are delivered within budget, that system principles are supported with financial resources; determining information technology requirements and overseeing plans and budgets for implementation, production and operation.

1. Responsibility and authority over all day-to-day operations of agency programs and services. Provide management and leadership to the organization that aligns with the agency’s overall strategic plan

2. Assists the CEO in collaborative efforts related to the development, communication and implementation of effective growth strategies and processes. Identify and research opportunities for program development, with a focus on client needs and clinical trends, to proactively respond to shifting financial opportunities and threats.

3. Responsible for the development of protocols and procedures relative to client care and ensuring consistency throughout all agency programs and services.

4. Works closely with Risk Quality Coordinator to support and implement the agency’s Quality Improvement Plan, including the ongoing monitoring and evaluation of agency services, in order to fulfill the agency’s responsibilities to all stakeholders.

5. Assures completion of quality assurance reports and compliance with all quality assurance procedures. Reports to President & CEO monthly.

6. Ensures the agency’s commitment to quality and accountability in performance by maintaining compliance with all credentialing and licensing entities including CARF, OMHAS, Medicaid and Managed Care Organizations. Is responsible for overseeing site reviews and inspections by various entities, as well as ensuring that any found deficient as a result of these site reviews are corrected in a timely manner.

7. Through Board of Directors committee meetings, informs Program Effectiveness Committee of outcomes and progress in performance improvement indicators, including clinical, financial, productivity, health & safety, human resources.

8. Works with CEO and CFO to complete the full range of activities required to prepare, submit, and manage grant proposals to various funders, public agencies, private foundations and corporations. Responsible for writing proposals for projects and submitting timely and accurate reports for all existing grant funded projects.

9. Provides clinical and billing support, and proper application of the electronic health record.

10. Recruits, hires, trains, supervises, evaluates, disciplines & terminates subordinate staff (with approval of President & CEO).

11. Uphold the agency core values among all staff, particularly agency commitment to client centered care and quality service, promoting a culture of respect, professionalism, accountability, and excellence

12. Promotes staff competencies by ensuring, assisting and planning educational in-service training programs for all staff. To include obtaining approved clock hours by chemical dependency and/or counselor/social worker board.

13. Supervises the work of the prevention and treatment program supervisors, ensuring compliance to agency’s clinical services objectives including productivity standards, State of Ohio standards of clinical and prevention practices, and adherence to agency’s clinical practices manual.

• 14. Is responsible for ensuring that medical areas, procedures and staff meet with State, Federal and local license requirements.

15. Develops and maintains positive personal and agency relationship with referral sources, community resources, third-party payers and all stakeholders, fostering a collaborative and professional culture

• 16. Nurture a growth oriented, positive and encouraging environment while keeping employees and management accountable to company policies, procedures and guidelines.

17. Maintains professional and agency standards of ethics, including Board, staff, and client confidentiality.

18. Chairs the Health & Safety Committee and assures Risk Management Policies & Procedures are enforced at all locations.

19. Acts as Client Rights Officer, Civil Rights Officer and Equal Employment Officer for the agency.

20. Serves as the agency’s Privacy Officer (see attached job descriptions)

21. Other duties as assigned by President & CEO.

Qualifications:

1. Earned Masters Degree in Business, Public Administration in Healthcare, Social Work or related field, with concentration in substance use disorder preferred.

2. LICDC, LPCC, LISW, or related license preferred.

3. Professional maturity, business acumen and exceptional presentation skills.

4. Highly knowledgeable about the disease of substance use disorder, family illness model, and treatment modalities.

5. Possess knowledge of evidence based practices, advancements in literature and research pertaining to delivery of treatment and prevention services.

5. Significant experience in SUD treatment, including direct service, program planning, and quality assurance.

6. Excellent written and verbal communication skills. Ability to communicate with diverse populations/ stakeholders.

7. Minimum 5 years personal recovery program if applicable.

8. Knowledge and experience in information privacy laws, access, release of information, and related technologies and processes.

Competitive salary, generous PTO, low cost medical, dental and vision, and 403B plan. EOE. Respond with resume, letter of intent and salary requirements to: Wendy Dixon, Executive Assistant, Lake-Geauga Recovery Centers, 9083 Mentor Ave., Mentor, Ohio 44060

Job Type: Full-time

Experience:

• Administrative: 5 years (Required)

Education:

• Master’s (Required)

License:

• LICIC, LPCC, LISW, or related license (Required)

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Tuition reimbursement

This Job Is Ideal for Someone Who Is:

• Dependable — more reliable than spontaneous
• Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
• Detail-oriented — would rather focus on the details of work than the bigger picture