CCB – Business Process Manager

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Company: JPMorgan Chase
Location: Wilmington, DE 19801

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Business Process Manager/602 Job Description:

As part of Chase’s loyalty organization, the Ultimate Rewards team is passionate about delivering a simple and engaging experience to our 20+ million customers. Based on consumer insight, customer feedback and behavioral data, we are constantly working to improve the travel experience to increase loyalty.
This role spans many disciplines including operational finance, data analytics, vendor management and cross-functional leadership. The ideal candidate should have demonstrated success in analyzing financial status by collecting, monitoring and studying data and developing a quantitative dashboard that drives business results and recommendations.
We are looking for a teammate who will be:
  • Excited & inspired to deliver the best travel experience for our customers
  • Fine eye for attention to detail
  • Focused on delivering results that benefit both the needs of the customer and the business
  • Highly collaborative within matrixed organization
Responsibilities:
  • Identifies financial status by comparing and analyzing actual results with plans and forecasts
  • Guides cost analysis process by providing trends and forecasts
  • Reconciles transactions by comparing and analyzing data
  • Recommends actions by analyzing and interpreting data and making comparative analyses
  • Manages large data set and understands data analysis tools
  • Manages and presents data in ways that help drive better business decisions
  • Execute daily tasks that support the operational financial framework of our travel business
  • Analyze financial, redemption, inventory, and other data and produce meaningful reporting
  • Maintain financial and process controls around travel redemption activity

Qualifications

  • 3-5 years of experience as a data analyst, operational finance or in related a field

  • Ability to analyze data and assess potential risks

  • Ability to perform statistical and competitive analysis

  • Demonstrated ability to lead and influence cross-functional internal and external teams

  • Problem solver with project management skills and the ability to prioritize and manage multiple priorities

  • Analytical thinker with ability to interpret results and site metrics to drive change

  • Strong written and verbal communication skills

  • Unafraid to be thrown into new projects that will stretch your skills

  • BA/BS degree or equivalent experience required

  • Travel industry experience a plus

  • Experience working within an Agile framework a plus