More than a finance company and more than a paycheck. We’re looking for driven, bright and kind team members who are ready to help us deliver on our mission to help borrowers become savers.
Our team at Happy Money is made up of financial services professionals, marketers, technologists, service experts, data scientists, and designers with the shared vision to provide financial tools and services for human happiness!
Meet Happy Money, we’re not just a business, we’re a movement, providing financial tools and services for human happiness, working outside of the sad money complex with an innovative business money that works for members.
The category that needs a mission-based company the most – finance/banking – has none. It’s time to leave mindless capitalism behind and usher in a new world of more mindful capitalism.
Our mission is helping borrowers become savers. Our values of love, trust and hustle are our culture and they inspire us to deliver for our team, our members, our partners, our investors and society.
Join the Happy Money Movement and help us deliver the future of Happy Financial Services.
ABOUT THE TEAM
————–
This is a brand new position that will report directly to our COO, and help manage our Member Success Directors. This role will work directly with our executive team and diagnose areas for improvement while also helping develop new processes. You will inherit two direct reports and hire a few for a total of 4-5 directs. We’re looking for someone who’s not only passionate about helping change people’s financial lives, but who also wants to make a big impact.
ABOUT THE ROLE
————–
- 10+ years of experience building and leading high functioning operations and support teams
- Minimum 10 years of subject matter expertise within the financial services (lending + deposits+payments) industry – prior fintech experience preferred but not required
- Experience identifying gaps within both financial and support processes and using out of the box thinking to collaborate on innovative solutions
- Experience using technology to increase efficiency of operations teams, and improve customer experience
- Ability to demonstrate results in metrics and analytical skills to detect recurring patterns or isolated incidents in order to properly set priorities and urgency
- Ability to work in a fast paced, ever changing priority, and high growth environment without losing focus on key goals
WHY WE’RE AWESOME
—————–
- Rich employee medical benefits offering—most paid 100% by Happy Money!
- Unlimited vacation policy!
- Unlimited snacks, coffee, teas—whatever you’re into, we’ve got it!
- Weekly Happy Money Hour—we love to mingle and enjoy great brews!
- Immigration sponsorship for qualified candidates
Find one job in US 