Vice President, Customer Growth

We are looking for a VP of Customer Growth to drive the success of our customers by deepening their relationship with Viewpoint and its suite of products, bringing them efficiency, savings and increased productivity. His/her primary responsibility is to lead a multi-functional team including Customer Sales, Customer Success and Business Development. In addition to necessary passion, skills, and experience, you will have a consistent track record in building and leading high performing teams that exceed revenue targets and company priorities.

Specific Responsibilities

• Lead, grow and inspire a highly-engaged, customer-focused, successful sales team

• Develop and implement sales and go-to-market strategies that will meet/exceed overall corporate goals for both enterprise and mid-market customers

• Leverage data and analytics to manage and monitor key sales pipeline and performance indicators to ensure financial goals

• Consistently deliver against targets – ensuring company goals, and objectives are achieved consistently and sustainably.

• Lead a strong and accurate forecasting process that provides accuracy and clarity to executive leaders

• Develop the Customer Success team to drive retention, revenue and customer satisfaction

• With its leader, drive the Business Development team to increase brand recognition, build robust partnerships, and increased pipeline

• Lead by example, set expectations, and follow through effectively.

• Provide coaching and mentorship as needed and ensure that managers do the same for their team

• Effectively communicate to a largely remote workforce, maintaining high engagement and strong team culture

• Partner with marketing to ensure go-to-market and awareness strategies are effective to drive pipeline and bookings

• Collaborate cross-functionally, leveraging internal relationships to drive bookings and ensure customer success and satisfaction

Qualifications

• Bachelor’s degree required, MBA a plus

• 10+ years’ experience running enterprise sales teams; second line management experience required.

• Outstanding leadership, communication, and interpersonal skills

• Prior relevant software industry sales experience. Subscription, SaaS, or Cloud software experience is required.

• History of consistently meeting/exceeding targets and objectives personally and as a leader.

• Excellent leadership and influencing skills; ability to build strong business partnerships both outside, and within the organization.

• Highly professional persona with strong verbal and written communication skills.

• Skilled at delivering executive-level presentations inside and outside the organization.

• Ability to perform in a fast-paced, result-focused, environment

• Knowledge of contracting, negotiating, and change management

• Ability to participate in and facilitate group meetings

• Personal computer literacy including, Excel, PowerPoint and CRM tools

• 25% – 50% travel required

Viewpoint is an Equal Opportunity Employer

DISCLOSURE for US-BASED POSITIONS ONLY: Viewpoint requires a criminal background investigation, and employment and education verification as a condition of employment.