Technology Service Specialist – Assistant Vice President

Job Title: Technology Service Specialist

Corporate Title: Assistant Vice President

Location: Jacksonville, FL

Overview

appSMART is a centralized application management service, operated in a safe, reliable and compliant manner at an optimized cost. appSMART provides Level 1 and 2 Support, Level 3 Support, ITAO and Change The Bank capabilities. appSMART has a proven track record, with over 10 year’s expertise in application management while providing safety and soundness across a diverse portfolio in excess of 350 applications. The Technology Service Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Technology Service Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management.

What We Offer You:

• We offer competitive health and wellness benefits, empowering you to value life in and out of the office
• Retirement Savings Plans, Parental Leave, and other family-friendly programs
• On-site cafeteria, health center, and communal meeting areas
• Active engagement with the local community through Deutsche Bank’s specialized employee groups

Hear from our people and look inside our office: DB@The Muse

What You’ll Do:

• Provide hands on technical support for a suite of applications within Deutsche Bank
• Build up technical subject matter expertise on the applications being supported including business flows, the application architecture and the hardware configuration
• Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3
• Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time)
• Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and conduct any release tasks assigned to support
• Manage incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible

Skills You’ll Need:

• Good analytical and problem solving skills using operating systems such as UNIX, Linux and Wintel from the command line interface. Knowledge of commands need to navigate, troubleshoot issues and provide status of these systems
• Understanding of ITIL / best practices for supporting a production environment
• Ability to write SQL to extract and patch data in Oracle databases as well as monitor database health and performance
• Experience of monitoring and scheduling tools such as Geneos, Netcool, Tivoli, Control-M and Autosys

Skills That Will Help You Excel:

• The professional would be working a standard shift such as 8am-5pm or 9am-6pm. In the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Weekend on-call coverage needs to be provided on rotational basis
• Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network
• Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels
• Bachelor Degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma)

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Deutsche Bank is an Equal Opportunity Employer – Veterans/Disabled and other protected categories. Click these links to view the following notices: ” EEO is the Law poster ” and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .