Technical Business Analyst/Scrum Master

Position Summary:

This position fills the scrum master(SM) role in Product Development and includes technical business analyst responsibilities and some project management. The Technical Business Analyst/Scrum Master works with various stakeholders, business/product owners and technical staff on product development in the specialty regulatory industry. Candidates for this position are self-motivated, team players and leaders who can make sound decisions with minimal supervision. This is a dynamic, changing environment where you will fill multiple roles and work on multiple project teams, products and systems simultaneously. As a member of our Technical Business Analysis team, you’ll play a crucial role in identifying, improving and developing technology solutions that drive our strategic goals. This is a tremendous opportunity to learn about high-priority initiatives and collaborate with colleagues throughout the firm.Working at the intersection of business and technology, you’ll sharpen your understanding of business processes and data analysis, while continuing to develop your leadership, management and communication skills.

inLumon (www.inlumon.com) software solution is used by the State Licensing Boards, Commissions and Government Regulatory Agencies. At inLumon, we do what we say we are going to do and thrive on open communication with our clients. inLumon provides certainty and reliability to its clients as their IT business solutions partner. We offer an effective blend of revolutionary spirit, technical expertise; incisive business perspectives and creative skill sets that help ascertain the value of Information Technology. We aim to nurture synergistic, long-lasting relationships with a business model designed around the success of our clients rather than our bottom line. All of our software solutions designs are fueled by our passion for solving complex, hi-tech problems in a creative way.

Essential Functions:

• Develop and maintain strong relationships with internal and external clients, development teams, IT professionals, vendors and all other parties critical to the success of sprints, projects and releases
• Lead development teams filling all roles – Mentor, Coach, Teacher, Facilitator; developing self-organized high-performing teams
• Find methods to effectively manage the product backlog to ensure there is a consistent flow of work to the development teams that aligns with company priorities; assist with prioritizing new requests and support tickets, and with release planning and deployment communication
• Gather and understand requirements; work with clients, users, business/product owners & SMEs to understand the goal and be able to translate and breakdown requests into user stories; authoring additional requirements artifacts and project documentation as needed
• Work closely with the development team to ensure clear understanding of requirements and the technical vision
• Proactively work to identify, communicate and resolve project issues and risks that interfere with the success of a project; problem-solve
• Monitor and communicate project-related issues, dependencies and scope changes that may arise on projects; Serve as main contact for status updates including developing/presenting project plans and status reports when needed
• Obtain and maintain a working knowledge of the systems, applications, clients, users, interfaces; understand key business drivers and needs of customers
• Schedule/lead typical scrum events/ceremonies; maintain burn-downs, key metrics and other Product Development/Scrum Team duties as assigned
• Work with Product Owner and Product team to help bring to life the product organization construct
• Document user stories as needed and translating complex user stories into technical specification as needed
• Present to key senior executive stakeholders

Skills:

• Active Listening– Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing– Communicating effectively in writing as appropriate for the needs of the audience.
• Analytical– Synthesizes complex or diverse information; Collects and researches data; Uses intuition, business understanding and experience to complement data; Designs work flows and procedures.
• Strategic Thinking– Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Quality of Work– Commitment to demonstrating accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback received from others to improve own performance; Monitors own work to ensure delivery of quality.
• Problem Solving and Decision Making –Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Generates alternative solutions to remove obstacles/variables; Works well in group problem solving situations; Ensures good judgment has been used to produce a favorable end result.
• Project Management –Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Communication –Effect change without direct exercise of command where persuasion is required.

Education and Experience:

• Bachelor’s degree or equivalent work experience in related field
• Minimum 5 years’ experience in software development; 3+ years solid BA experience including waterfall and agile, 2+ years working hands-on in an agile/scrum framework as Scrum Master
• Proficiency in business applications, data usage and management
• Ability to liaison between lines of business and the development team, while working with a wide range of stakeholders and collaborating with your team.
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Strong influencing and leadership skills with proven ability to drive stakeholders and teams to consensus on product needs, requirements and design decisions
• Experience working in a distributed workforce and supporting clients/partners in other time zones with the ability to deliver on commitments in a timely manner and within quality standards
• Proficient verbal and written communication skills, including the ability to independently and effectively participate in strategic collaborations with peers across the firm
• Active listening skills; Excellent verbal and written communication skills and documentation skills
• Effective meeting facilitation and presentation skills
• Experience with consumer lending, lending and accounting software, high volume lead generation, payment processing, contact center and CRM systems preferred but not required
• Strong understanding of the business and technical aspects of a project
• Proficiency with MS Office Suite (Word, Excel, Visio, PowerPoint); Some experience with requirements/task/project management tools
• This position requires some travel, approximately 10% of the total work hours

Physical Requirements:

• Daily exposure to PC’s and Networks
• Sit for long hours in front of Computer Monitors

Benefits:

Competitive compensation package to commensurate with experience including (but not limited to) PTO, medical and dental insurance.

inLumon is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: inLumon is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at inLumon are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief,, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. inLumon will not tolerate discrimination or harassment based on any of these characteristics.

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible schedule
• Parental leave
• Professional development assistance

Schedule::

• Monday to Friday