Sr Operations Manager

Job Description:

Manages a medium-large segment or unit(s) of a product line and/or function of the company’s operations activities. Functions managed typically have a high degree of monetary exposure due to transaction size and critical daily production windows which can impact client relationships. Oversees daily activities and ensures adherence to procedures and regulatory requirements (e.g. transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Reviews and recommends new methods and procedures to make daily operations in the areas more efficient. Manages performance for their entire team, including Associate development, compensation decisioning, and talent planning. Responsible for expense management, reporting and forecasting. Requires general knowledge of managing an operations area and may be used as a primary contributor in a variety of projects. Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements. Manages client, business and/or supplier relationships. Six Sigma/Lean experience preferred. Incumbents normally have 2-4 years of operational management experience. Directly manages 8-12 managers and has a department of 200 – 250 associates and may cover multiple shifts/sites. Bachelors degree or equivalent preferred.

Required Skills:

• Ability to work a flexible schedule which includes weekend coverage to accommodate changes in the business environment and address executive client escalations
• 2+ years of high volume operational management experience
• 2+ years leading leaders that are in frontline Team Manager roles
• Excellent written and oral communication and presentation skills
• Ability to manage by fact using data analytics and make independent decisions
• Ability to manage a diverse set of functional responsibilities including analysts that work multiple complex functions
• Ability to manage multiple business priorities and resources to meet business staffing and/or performance goals
• Ability to lead projects and drive process changes in an organization
• Client centric approach to problem resolution – experience communicating directly with clients and setting high standards for customer experience
• Works well independently with limited direction
• Demonstrated ability to grow and develop leaders
• Consistently drives and achieves strong performance results
• Strong organization and time management skills – can juggle multiple priorities in a fast paced environment

Desired Skills:

• 2+ years of managing a diverse team of associates in multiple locations
• Billing Dispute or Fraud Claims/Operations experience
• Knowledge of claims processes for Deposit & Card Products
• 4-6 years of Operations management experience

Enterprise Description:

Manages a medium-large segment or unit(s) of a product line and/or function of the company’s operations activities. Functions managed typically have a high degree of monetary exposure due to transaction size and critical daily production windows which can impact client relationships. Oversees daily activities and ensures adherence to procedures and regulatory requirements (e.g. transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Reviews and recommends new methods and procedures to make daily operations in the areas more efficient. Manages performance for their entire team, including Associate development, compensation decisioning, and talent planning. Responsible for expense management, reporting and forecasting. Requires general knowledge of managing an operations area and may be used as a primary contributor in a variety of projects. Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements. Manages client, business and/or supplier relationships. Six Sigma/Lean experience preferred. Incumbents normally have 2-4 years of operational management experience. Directly manages 4-12 associates and has a department of 40 – 100 associates and may cover multiple shifts/sites. Bachelors degree or equivalent preferred.

Shift:

1st shift (United States of America)

Hours Per Week:

40