Service Manager

*****Competitive Pay*****

Service Manager Job Purpose

Manages service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships.

Service Manager Job Duties

• Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out

• Displays extensive working knowledge of industry standards and practices, including product details and company services offered

• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally

• Assists with or performs administrative tasks

• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations

• Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency

• Resolves service desk problems and improves current service desk methods to increase productivity and customer service

• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues

• Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly

• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work

Service Manager Skills and Qualifications

Previous Service Experience, Comprehensive Industry Knowledge, Management Experience, Strong Customer-Facing Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting, Creative Problem-Solving, Degree in Business or Administration

Supply Resume

**Must be able to pass a Background Check

**Must be able to pass a Drug Test

**Must have a Valid Driver’s License

Job Type: Full-time

Salary: $70,000.00 to $100,000.00 /year

Experience:

• Service Writing: 6 years (Preferred)
• Service: 4 years (Preferred)

License:

• Drivers License (Required)

Work authorization:

• United States (Preferred)

Additional Compensation:

• Commission