Regional Operations Manager

WHO WE ARE:

Romanoff Renovations, a nationally recognized and awarded provider of flooring installation and bathroom renovation services for the nation’s largest big box retailer, has been named to the 2015 Inc. 5000 list of America’s Fastest-Growing Companies, earning the position of #2677 on the Inc. 5000’s annual ranking, and #186 of America’s top construction companies. Established in 1974 and headquartered in Atlanta, GA, Romanoff Renovations has 48 offices located throughout the East and West coasts.

JOB SUMMARY:

The Regional Operations Manager will be responsible for executing the regions production metrics, development, and management of a team of Site Operation Managers and maintaining positive communications with customers. Compensation is commiserate with experience in addition to possible bonus.

ESSENTIAL FUNCTIONS:

Oversee production numbers in their assigned offices (15%)

• Review backlog drill down report
• Review production planning report
• Review entered/scheduled/invoiced reports
• Monitor KPIs for assigned offices and address with Production Manager any exceptions

Ensure that offices are dispatching and resulting in a timely manner (5%)

• Review dispatch report
• Review scheduled jobs on the whiteboard for the status of a job

Manage capacity in their assigned offices (5%)

• Review installer pending reports
• Review installer capacities at each office visit
• Make VP of Operations aware of any additional recruiting resources needed

Convey and hold Production Managers accountable for information contained in Weekly Production Focus Sheets (10%)

• Review Weekly Production Focus Sheet each Monday
• Convey all information on Weekly Production Focus Sheet to Production Managers on weekly PM call
• Follow-up with Production Managers for any tasks not completed

Hold PMs accountable for office aging report (10%)

• Review aging report 3-4 times per week for each office
• Identify issues and communicate these to PMs

Monitor customer communication and care notes in the CRM (10%)

• Complete random spot checks on notes in orders
• Review customer care issues to ensure timely follow-up and completion

Build relationships with regional Home Depot leadership (15%)

• Offer to meet with DSMs and RSMs to give updates
• Participate in Home Depot store events
• Proactively communicate with DSMs and RSMs when a customer issue arises

Train, coach, and mentor Production Managers (20%)

• Assist PMs when working through a difficult customer care issue
• Train PMs on management skills as learned through quarterly RM training
• Use examples from their office to teach proper use of the CRM

Audit F&I and Pad inventory in assigned offices (5%)

• Count all pad when visiting a local office
• Audit at least 3 rolls of F&I carpet when visiting an office

Audit safety of offices, warehouses, and job sites for assigned offices (5%)

• Using the Regulatory Compliance Teams most recent safety audit, walk the warehouse and office to ensure all concerns have been addressed
• Bring any new safety concerns to the attention of the PM and if necessary the Regulatory Compliance Team

MINIMUM QUALIFICATIONS:

• Must be eighteen years of age or older.
• Must be willing to submit to a background check.
• Must be able to submit proof of employment eligibility.

PREFERRED QUALIFICATIONS

• 5+ years proven working experience in a supervisory role.
• Flooring experience highly preferred.
• 4-year degree preferred but not required.

KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES

• Strong computer skills a must.
• Strong leadership, written, verbal, organization, analytical, motivational, customer service and critical thinking skills.
• Ability to work independently and with teams.
• Ability to work in a fast-paced environment.
• Willingness to work 45+ hours, if necessary during peak performance times and/or special project needs.

BENEFITS

• Medical, Vision, Dental Insurance
• Bonus Program
• 401k with Company Match
• Paid Holidays
• Personal Time Off
• Earned PTO for Community Service

Romanoff Renovations is an equal opportunity employer and we are committed to maintaining a diverse workforce provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veterans status, age, disability status, genetics or any other category protected by federal, state, or local law.

Job Type: Full-time

Experience:

• Management: 5 years (Preferred)
• Flooring or Construction: 2 years (Preferred)

Additional Compensation:

• Bonuses

Work Location:

• Multiple locations
• On the road

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Signing bonus
• Paid time off
• Parental leave

This Company Describes Its Culture as:

• Outcome-oriented — results-focused with strong performance culture
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative