Project Manager 1 (BSD)

POSITION SUMMARY:

The Project Manager I is responsible for the accurate production of high-quality deliverables per customer specification and company SOP?s and provides support to other Team members as required.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

• Manage small to medium translation and interpretation projects, from planning, implementation, budget and profitability, project documentation, client communication, etc. in a fast-paced environment;
• Liaise with sales staff to clarify project parameters;

? Deliver high-quality products and services on time and on budget;

• Meet revenue and profit margin goals;
• Perform project risk analysis and take risk mitigation actions;

? Effectively utilize and allocate qualified project resources (people, tools, hardware, software, etc.);

? Perform resource identification, recruiting, onboarding and negotiate competitive rates to maximize

profitability and project completion speed;

? Select the right team of language professionals for the job and ensure they are fully prepared for

the assignment; monitoring and taking responsibility over language professionals? performance;

? Understand each client?s needs, effectively gather client requirements and provide quotes in a timely

manner;

? Set and manage client expectations; frequently exceeding client expectations;

? Ensure exceptional client satisfaction throughout engagement by focusing on quality, consistency and

feedback;

• Take a proactive role in learning about clients? industry and business needs and company culture, and educating the project team;

• Maintain a highly professional relationship with client, provide regular reporting on project status;
• Gather information to forecast upcoming work on various accounts;
• Take overall responsibility for sustainment and growth of assigned client;
• Support team members as necessary to perform and complete daily project tasks;
• Recommend process improvements to have a positive impact on profitability and/or quality;
• Assist with proposal and sales activities;
• Provide support and training to junior staff;
• Ensure compliance with all customer and corporate guidelines and SOP?s;

? Maintain division systems with accurate, complete and timely information;

• Responsible for personal professional development growth developing capabilities and competencies; demonstrating rapid learning and becoming measurably more autonomous as experience is gained;

• Performs additional duties as assigned;

ESSENTIAL SKILLS AND EXPERIENCE:

• Excellent communication skills (both written and verbal) in English
• Fluency in a language other than English, preferred
• Bachelor?s Degree (preferably in linguistic/translation related studies) or its equivalent years of experience
• Minimum of 1 year of corporate project management experience in the language services industry
• Proficiency in a CAT tool
• Excellent Microsoft Office (Word, Excel, Outlook) skills
• Ability to work independently as well as thrive in a diverse team-driven environment
• Proven analytical and organizational skills to complete goals/projects on time delivering high quality results
• Ability to multi-task as well as being strategic, creative and innovative
• Ability to resolve customer service and production issues in a professional and efficient manner
• Quality focused and detail oriented

WORK ENVIRONMENT:

• Work is generally performed in an office setting
• Ability to work extended hours during busy periods based on business needs
• A low amount of travel away from the office may be required
• Must be able to perform in a high operational tempo, multi-sensory environment