Project Director

As a member of UCSF Benioff Children’s Hospitals and Women’s Health Strategy and Business Development team, the Project Director of Strategic Development plays a key role in UCSF Health’s growth and affiliation strategy.

The role will assist leadership in the development of strategic as well as service line and geographic strategies (from concept to implementation) and project management of key activities as required to develop and implement strategies that drive growth and revenue. Project management and strategic analytical support will occur across the continuum of care for UCSF Health and its affiliates and will include acute and ambulatory service providers and as a wide-variety of physician groups.

The position works in concert across the UCSF Health enterprise to support executive leadership in developing and realizing strategic plans that will position UCSF Health and Benioff Children’s Hospitals as a growth oriented market leader. This role will involve interactions with a broad spectrum of personnel, both within UCSF Health and current and prospective partners.

This position reports directly to the Vice President of Strategy and Business Development, this positions will analyze new opportunities, existing strategies, and provider arrangements and will support regular review of financial and strategic metrics.

• Ten years experience in consulting, operations, or project management or a combination of education and experience
• Master’s Degree in Business Administration, Health Care Administration, or a closely related field
• In-depth knowledge of business development concepts, best practices and functions
• Experience performing complex data analysis; advanced knowledge of Excel and PowerPoint
• Advanced analytical, critical-thinking and problem solving skills to assess complex issues and develop solutions
• Advanced planning, project management, change management, process improvement skills
• Advanced interpersonal skills to lead and work collaboratively and effectively with multi-disciplinary, cross-functional teams
• Advanced written and verbal communication skills, including ability to positively interact with executives, providers and staff at all levels
• Advanced ability to develop comprehensive reports and presentations
• Advanced proficiency in Microsoft Office software and database applications (Word, Excel, PowerPoint, and Access)
• Demonstrated success in strategic analysis and planning and strong attention to details
• Demonstrated experience with large scale program and relationship development
• Demonstrated leadership skills to motivate and influence others
• Ability to achieve measureable results in a diverse stakeholder landscape balancing competing and conflicting interests
• Ability to direct and motivate members of multiple project teams
• Strong interpersonal and leadership skills
• Strong organizational skills, including ability to prioritize tasks and delegate when appropriate
• Proven ability to manage ambiguous situation with minimal direction
• Self-motivator with ability to work independently well-developed written and verbal communication skills, including ability to positively interact with executives, providers and staff at all levels
• Flexibility and responsiveness in managing multiple projects simultaneously
• The flexibility to orient and work at all UCSF Health locations

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Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
• Picks up and disposes of any litter found throughout entire facility.
• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
• Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Health locations is required.

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.